Manager Customer Service

Catia Perry

**** ******* **** *****. **********, AL 334-***-****,

(334) ***-****************@*****.***

Diligently seeking employment in a banking environment where my

leadership, banking experience, and sales & service skills will sufficiently

be utilized, allowing the business to be highly productive and successful.

Experience:

B ranch Manager

June 2012-January 2013

A labama Tile Loans

Prepare deposits and retain daily petty cash. Network from Business to Business

to gain and develop new clients primarily to raise store loan amounts and eliminate

delinquency

Managed staff and coach employees on methods to sell title pawns and payday

loans. Developed promissory notes for clients that included APR rates, due dates,

and loan payment and term length. Prepare other loan products and services such

as buying gold and issuing payday loans.

Work on collections for delinquent accounts by utilizing recovery companies,

performing collection calls, performing daily field calls, and filing small claims.

Relationship Banker

July 2011-April 2012

BB&T Bank

Performed daily operations that included opening checking and savings accounts

under policies pertaining to OFAC and The Patriot Act.

Assist client with any account issues as well as offer more sales and services for a

complete banking experience.

Monitor daily banking reports, work directly under the Branch Manager, and meet

monthly referral goals. Operate a teller drawer and balance daily.

Teller Supervisor I

May 2010-July 2011

BB&T (Formerly Colonial Bank)

Assisted the Financial Center Leader by researching ways and methods to meet

branch sales goals created by the Decathlon System.

Conducted individual teller coaching sessions, demonstrated methods of making

quality referrals, and educated tellers of new banking products and services on a

weekly basis.

Created weekly schedules for a branch staff of seven using a scheduling system

called Plan-It.

Printed daily teller reports, disputed and corrected teller errors, performed teller

operations as well as compliance operations. Prepare teller line staff for outside

auditors by performing monthly audits on teller reports, teller outages, negotiable

i nstruments, and security maintenance.

Head Teller

July 2008-May 2010

Colonial Bank

Prepared cash up to $500,000 weekly to be sent out for shipment through Brinks

as well as ordered cash shipments for branch replenishment.

Issued out cash to tellers in an organized method that included cash tickets

allowing the daily balancing the vault with zero cash error.

Teller (Peak- Time)

June 2006- June 2008

Wachovia Bank, N.A.

Properly greeted clients entering the branch as well greeting clients via telephone

and directing them to the correct source

Provided customer service throughout transactions by listening to the client needs,

making referrals for new products and services that would aide and benefit the

client, resulting in a lasting relationship.

Acquired skills and methods on ways to meet my monthly teller goals issued out by

t he Branch Manager.

Education:

T roy University (E-Online courses): Graduating year May 2013, Accounting

Licensed Notary

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