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Customer Service Medical

Location:
Pleasant Garden, NC, 27313
Posted:
February 07, 2013

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Resume:

April Hudson

**** *********** ****

Pleasant Garden, North Carolina 27313

336-***-****

Objective: To apply my knowledge and skills to meet both the needs and

requirements of your company. To reach, and surpass all goals set forth.

And, be a positive influence to

the company and my co-workers.

Qualifications

My past employment and experience would be an asset to your business.

Having experience in the medical field with emphasis on patient care,

phlebotomy, EKG, injections, X-ray, vitals, the laboratory as well as

basic emergency care both in the field as a rescue volunteer, a

hospital setting and a physician's office. My management skills are

exceptional and I feel with this experience it has allowed me to see

how maintaining personnel can be a challenge within itself.

Therefore, I feel my skills; my education and my experience can

benefit you in many ways. I am a hard worker and a firm believer in

organization as well as fulfilling my requirements on a daily basis. I

take pride in getting things done, never leaving loose ends and

achieving goals in a timely fashion. I also find myself willing to

make change that will benefit both patients as well as the company

itself. I have years of phlebotomy experience to include Charlotte

Memorial, Moses Cone and UNC Hospitals. I have experience training new

phlebotomist and students as well as experience with neonatal, burn

patients, cancer patients and geriatric patients. Team work, a

positive attitude, ambitious and disciplined are my strong points.

Education

1976-1980 High School Diploma, Jordan Matthews High

1980-1985 Biology & Medical Technology, UNC-Wilmington

Medical Technology Program, UNC-

Charlotte Memorial

1980s EMT, CPR training/certification, CCCC

2002 Equine Breeding Management/Genetics certification,

NC State

2005 Patent Care Technician and Dialysis Technician

certifications

Experience

2007-present Select Diagnostics-Greensboro, North Carolina

( Obtain laboratory specimens from

geriatric and mentally ill

patients all over the Piedmont.

Accession lab specimens.

( Microbiology. Plate specimens: wound,

urine, stool specimens.

( Perform venipuncture and finger

sticks if necessary).

( Perform sterile technique.

( Pick up specimens to be delivered

back to lab along

with blood samples collected.

( Take specimens back to laboratory

to be checked in for

laboratory testing. Laboratory

tech to include

computer, accessions, laboratory

cultures, centrifuge,

perform sterile procedures that

meet OSHA and lab QC.

Customer service, relieve both

customer service and phlebotomy

management when they are on

vacations. Data entry, accession

labs, distribute labs. Schedule

phlebotomist.

2005-2006 Fresenius Medical Center, Greensboro Kidney Center

. Set up dialysis machines to include testing and

priming.

. Obtain weights, vitals, as well as labs pre and post

treatment.

. Administer saline and heparin as needed during

treatment.

. Cannulate patient's grafts and fistulas for dialysis

treatment. (perform venipuncture with 15, 16 & 17 gauge

needles).

. Laboratory testing on all bicarb and granuflo bath

solutions as well as the complete Reverse Osmosis

system for dialysis patients. Assure all bicarb and

granuflo solutions are mixed properly and meet the

conductivity requirements.

. Perform Ozone procedures according to policy and state

regulations on the RO system.

. Receiving all drug orders and medical supplies.

2003-2005 Private Home Health Care, Linda Blakely

. Ordered and distributed medications for patient.

. Provided patient with hands on physical and mental

activities suggested by both physician and physical

therapist.

. Provided patient with meals assuring proper diet.

. Provided transportation to all appointments.

. Assisted family with routine household task to benefit

the patient.

. Provided care with daily hygiene of patient.

. Assisted family with locating a facility for patient.

2000-2003 Office Manager, The Smoke Stop

. Managed employees to include training, employment

scheduling, hiring, policy troubleshooting problems and

issues.

. Employment payroll and benefits.

. Performed all office duties to include phone, account

receivables, inventory, daily sales, bank deposits, all

computer data input, as well as purchasing.

. Customer service.

. Scheduled and conducted all employee office meetings.

. Increased sales and decreased employee numbers.

1995-2000 Carpenter Assistant & Painter, Hudson Brothers

Construction

. Performed commercial and residential painting, interior

and exterior.

. Constructed residential homes to include foundations,

framework, electrical, plumbing, roofing, tile, masonry,

wood flooring, shingles as well as tin roofing.

. Remodeling.

. Constructed barns and garages.

. Performed exterior rock laying and wood decking.

. Provided customer with knowledge of long term cost

efficient materials and cost effectiveness. (Family

Business)

1992-1995 Medical Office Nurse and Laboratory Technician, Pleasant

Garden Family Practice

. Performed laboratory testing to include phlebotomy and

training of rotating students. Pregnancy testing,

KOH/wet prep, mono spot testing, blood glucose

monitoring, strep-test, urinalysis, cultures,

prothrombin testing, drug screening and hematocrits.

. Performed EKG and X-ray.

. Assist in physicals, mole removals, wart removals, all

emergency procedures, suture and suture removals,

casting and sigmoidoscopy procedures.

. DOT sport and school physicals.

. Perform hearing and vision testing as well as ear

cleaning.

. Perform injections, which include vaccines, flu shots,

allergy injections and tuberculin-skin testing.

. Blood Pressure, temperature, weight, patient history

and all patient work up.

. Provided physician with updated information on all

laboratory accounts, transactions and waivers.

. Performed price analysis on neighboring laboratories and

medical suppliers saving our company a percentage

yearly.

. Organized laboratory schedule of patients to maximize

our numbers and increase our business, taking into

consideration patient care first and foremost.

1991-1992 Office Manager and Veterinarian Assistant, Pleasant Garden

Animal Hospital

. Billing, filing, phone, scheduling appointments,

accounts receivable, bank deposits, cash register,

sales, and purchasing.

. Autoclave, kennel, laboratory procedures, assist in

surgical procedures, X-ray and all other duties ask of.

1990-1991 Lab Technician III-Microbiology Department, UNC-Hospitals

. Obtain blood cultures, assist on bone marrow procedures

obtaining lab specimens, culture urine, stool,

respiratory, sterile fluids, anaerobic and aerobic

specimens as well as other specimens.

. Phlebotomy and assist the phlebotomy team as needed

with difficult patients.

. Data entry, phone, stock, autoclave, train UNC students

on rotation and perform other requirements as needed.

Only left this position due to relocation.



Contact this candidate