Customer Service Sales

Apple Tan

Boston, MA aboa6a@r.postjobfree.com 724-***-****

Massachusetts College of Pharmacy and Health Sciences

Boston, MA

Admissions Operations Assistant (September 2012-present)

• Index documents using OnBase Client received from students who are

applying into the college.

• Data input important information of students such as GPA, ranking, GRE

scores, TOEFL scores, ACT scores and AP scores.

• Translate international documents that were not translated upon receiving –

Chinese-English, Malay-English, Korean-English.

• Packaging acceptance letters and packets with the college’s counselors to

applicants who are accepted to the college.

• Packaging information packet about the college programs to students who are

interested in applying.

• Packaging denies letters to applicants who are not accepted to the college.

• Accept daily mails from applicants who are applying, transcripts from high

schools, recommendation letters and resumes.

• Use the scanner to scan documents into the database system.

• Participate in daily meetings and updates about daily tasks management.

• Excellent in completing tasks in a short amount of time.

• Great multi-tasking skill and able to juggle with multiple tasks at the same

time.

Hey,hey!gorgeous

Boston, MA

Multimedia Intern (May 2012 – Sept 2012)

• Lead and provide directions during video shoot.

• Collaborated with other videographer and marketing associate.

• Review video footages to ensure sufficient quality videos.

• Scene selection from video footages.

• Create storyboard based of selected scenes.

• Assist and provide feedback during audio and soundtrack selection.

• Editing promotional videos for high-end salons using Final Cut Pro and Adobe

After Effects.

• Troubleshoot video and audio problems such as shaky footages and

background noises.

• Creatively shorten edited videos to desired length while preserving important

content.

• Shoot and create fashion related (New York Fashion Week) and styling how-to

videos.

• Perform video compression using Final Cut Pro and export to company’s

Vimeo site.

• Excellent communication skills. Communicate and provide status update to

supervisor. Build and establish good client relationship.

• Understand and gather client requirements and requests.

• Fulfill and exceed client and upper management’s expectation.

• Excellent time management and organization skill. Meet project and tasks

deadlines.

IUP-TV

Indiana, PA

Camera Operator/ Teleprompter Coordinator (January 2012 – May

2012)

• Discussed show content with student producer before every episode.

• Set up studio cameras, connected cables, and ran sound check with floor

manager.

• Placed ENG camera at suitable position and angle.

• Made sure that camera is in focus and well framed.

• Operated studio ENG cameras throughout entire show.

• Fulfilled instructions given by student producer to obtain the best shots.

• Responded quickly to unintended faults during recording.

• Proof read script before putting it up on the teleprompter.

• Helped fix grammar errors in script.

• Discussed with TV talents about the speed of the teleprompter and font size

according to however they are comfortable.

• Assured that teleprompter worked fine before the show began recording.

• Operated the teleprompter during the show.

• Adjusted the speed of teleprompter when producer gave instructions during

recording.

Celcom Axiata Berhad

Malaysia

Sales Supervisor (October 2008 - July 2009)

• Delivered ideas to boost sales of new product.

• Researched for demographics of product consumers.

• Location selection for promoting purposes.

• Briefed staff on information of product and the targets acquired.

• Trained staff on promoting skills.

• Designed and set up booth of promotion to attract consumers’ attention.

• Established friendly relationship with clients and returning clients.

• Fulfilled desired target sales every month.

• Provided excellent customer service. Solved issues faced by clients on new

product.

• Ran sales check every week to ensure increasing revenue.

• Followed up with clients every now and then to confirm stability of product.

Gathered feedback to enhance efficiency and satisfaction.

Education

Indiana University of Pennsylvania, Indiana, PA

Bachelor of Science Degree (2012)

• Communications Media Major

• Provost’s Scholar

• Magna Cum Laude

Activities

Malaysian Student Association

Indiana, PA

Secretary (August 2009 – May 2012)

• Corresponded with Assistant Director of Student Immigration. Assisted

Malaysian students who were applying for Indiana University of

Pennsylvania. Confirmed on number of new Malaysian students in the

upcoming semesters.

• Examined the list of names and contact information of new students.

• Broadcasted welcome emails and provided information about the university to

freshmen.

• Responded to emails and questions from new students who needed assistance

upon arriving the university.

• Categorized students into groups according to arrival dates.

• Provided transportation to have students picked up from the airport upon

arrival dates.

• Organized general meetings every semester. Updated fellow Malaysians on

recent agendas and upcoming events.

• Recorded plans, programs and outlines that were discussed in meetings.

Reviewed and exchanged views with President of Malaysian Student

Association on future events.

• Drafted budgets to affirm sufficient funds for the association.

• Arrayed events with committee members. Implemented ideas to make events

and programs a success.

Skills

• Can converse and write in 5 different languages – English, Mandarin,

Cantonese, Malay and Korean.

• Literacy in Final Cut Pro, Adobe After Effects, iMovie, Windows Movie

Maker, Microsoft Office.

• Literacy in Datatel, OnBase Client and Wufoo.

• Literacy in both Mac OS and Windows.

• Video sharing savvy – YouTube, Vimeo, Daily Motion.

Portfolio/Video Works

• YouTube site: http://www.youtube.com/user/MsAppleTan

• Vimeo site: https://vimeo.com/appletan

Contact this candidate