Micki Luck

**** ** **** ****** ( Gainesville, FL 32605 ( H: 352-***-**** (

aboa01@r.postjobfree.com

Medical Social Worker

Results-driven mental health professional with extensive experience

supporting clients through individual, group, and family counseling.

Background in case management, grief and trauma, EMDR, re-scripting, body

awareness, and body healing integration. Develop and execute dynamic

programs, projects, and initiatives. Expertise in client treatment

planning, program service implementation, and mental health services

coordination; ensure efficacy of treatments by closely monitoring clients.

< Dynamic leader with demonstrated success in providing clients with crisis

intervention care and the essential resources required to ensure success.

< Abreast of current and emerging practices and critical issues.

< Relate across all levels of leadership. Deep understanding of a multitude

of cultures, customs, and best practices.

Case Management . . . Counseling . . . Staff Leadership

Mental Health Assessments . . . Group Counseling . . . Team Collaboration

Screenings/Intake Assessments . . . Crisis Intervention . . . Treatment

Evaluation

Municipal/Agency Collaboration . . . Treatment Planning . . . Program

Implementation

Professional Experience

Case Manager/Social Worker Shands Healthcare, Gainesville, FL - 2009 to

Present

Perform case management and social work for transplant patients with a case

load of up to 20 inpatients and 100+ outpatients. Assist patients with

navigating health care system and managing referrals. Team with nurses,

doctors, transplant coordinators, dietary, and respiratory services, among

others. Participant in full hospital on-call monthly rotation involving

cases of child abuse, domestic violence/sexual violence, crisis/trauma

management, and grief support. Facilitator of group (support/education) for

weekly pre/post transplant support. Perform discharge planning and

implementation. Utilize EPIC Medical Recording System.

. Improved documentation protocols and assessment procedures, which:

decreased need for unnecessary resources, improved discharge speeds,

decreased readmission rates, and improved patient satisfaction.

. Developed documentation procedures to promote interdisciplinary

collaboration within transplant services; developed appropriate community

connections to better serve patients; provided effective and recognized

crisis intervention strategies for patient stabilization in emergent and

urgent situations.

. Developed the lung transplant department's bereavement protocol.

. Improved assessment materials and educational literature to enhance pre-

transplant experience.

. Performed up to six weekly comprehensive psychosocial evaluations

(social, emotional, cultural, mental status, environmental, and

financial) of patients vying for transplant listing.

. Created distribution housing packets for use during patient evaluation

and assessment, which included collaboration with local agencies.

. Assisted with development and facilitation of support group for pre/post

transplant patients off site.

Clinical Supervisor, Grief Therapist CarePartner's Hospice, Asheville, NC

- 2003 to 2008

Promoted to lead the bereavement staff, graduate counseling interns, and

undergraduate counseling interns by providing comprehensive clinical

supervision. Conducted grief assessments and implemented strategic plans of

care, including risk factors, treatment modality, frequency of service

delivery, and reassessments. Provided individual and group grief counseling

and case management addressing co-morbid mental health issues. Served

instrumentally in program planning and execution associated with grief

camps, memorial services, and the general bereavement program. Supported

clients working through substance abuse associated with grief.

. Initiated an internship program for graduate intern social workers in

collaboration with University of North Carolina at Chapel Hill.

. Generated one of the highest productivity levels in the department by

seeing 16 to 18 individual clients, facilitating two therapy groups, and

contacting 5 to 10 by phone each week.

. Established a staff support group to address emotional and morale issues

related to compassion fatigue and burnout.

. Devised and implemented plans to streamline operations, improve

processes, and heighten standards.

. Spearheaded an office redecoration/refurbishment project to infuse the

atmosphere with warmth.

. Earned a nomination by supervisor for a 2007 agency-wide staff award.

Medical Social Worker/Bereavement Intern, 2001 to 2003

Medical Social Worker: Conducted intake assessments and provided case

management and bereavement support to hospice patients and their families.

Served as a key member of the weekend on-call crisis management team.

Bereavement Intern: Worked closely with school age children, adolescents,

and adult hospice clients by providing bereavement support through

individual and group counseling.

. Effectively addressed the needs of individuals dealing with trauma by

handling client admissions, intakes, and needs assessments. Worked with

families through bereavement support and coping skills.

. Arranged for a hospice patient whose husband suffered a heart attack to

transfer to the hospital at which her husband was staying so they were

together during the husband's last hours.

Substance Abuse Counselor Blue Ridge Mental Health, Asheville, NC - 2000

to 2001

Served as Substance Abuse Counselor and Graduate Intern, Adult Crisis

Services. Designed and implemented prevention programs for 12+ families.

Developed programming for child/family substance abuse support groups.

Graduate Intern: Performed case management, medication management, intake,

counseling, and group therapy for dually diagnosed clients.

. Worked effectively and supported suicidal clients in an intense

environment.

. Provided patients and families with resources and tools necessary to

ensure success.

Assistant Marketing Director YMCA Blue Ridge Assembly, Black Mountain, NC

- 1998 to 2000

Scheduled non-profit groups and coordinated service programs in support of

a 500+ bed conference facility.

. Collaborated in planning, development, and distribution of comprehensive

marketing materials.

. Participated in development and implementation of Mentor Support Program

with local alternative school.

Care Manager Communities in Schools-Baytown, Baytown, TX - 1995 to 1998

Designed and coordinated gang prevention programming for 400+ students and

their families.

. Identified resources, teachers, volunteers, and participants to create a

very successful program that provided after-school activities for up to

20 children at a time.

. Effectively managed family cases to ensure individual case needs were

met.

Education

Master's Degree, Social Work, University of North Carolina, Chapel Hill, NC

- 2002

Bachelor's Degree, Psychology, University of North Carolina, Asheville, NC

- 1994

Licenses/Certificates

Licensed Certified Social Worker: FL, 2010 (MS, LA, and NC licenses no

longer active)

Transplant Social Work Certification (CCTSW)

Specialized Training

Volunteer Alachua County Crisis Counseling Clients through Dream

Center, 2009 Analysis, 2006

War Healing, Dr. Edward Tick, Helping Grieving Children and

Ph.D., 2009 to 2010 Teens, 2006

EMDR I/EMDR II, 2009 "Who's at the Helm?" Leadership

Workshop, 2006

Energy Medicine: Recovery from Clear and Ethical Boundaries,

Trauma, 2009 2005

Living Miraculously, 2009 Living with Grief, 2005

Introduction to Energy Healing, On Matters of Life and Death,

2009 2004

Ethical Decision Making in Social Spirituality in Clinical

Work, 2008 Practice, 2004

Interventions for Anxiety Working with Survivors of

Disorders, 2006 Traumatic Stress, 2004

Connecting Role and Soul, 2006 to Life After Loss, 2003

2007

Understanding /Effectively Working with Lesbian, Gay, Bisexual, and

Transgendered Clients, 2004

Conferences

Attendance at Society of Transplant Social Workers Conference (2010, 2011

and 2012)

Co-presenter at Kidney Transplant Conference sponsored by the University of

Florida (2011)

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