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High School Customer Service

Location:
St. Louis, MO
Posted:
November 06, 2012

Contact this candidate

Resume:

Salina Greene

Email: abo9uu@r.postjobfree.com

Address:

City: Saint Louis

State: MO

Zip: 63130

Country: USA

Phone: 847-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with excellent research, client, and project management skills; who is able to learn new concepts quickly. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Northwestern University, Evanston IL 1/2001 to 8/2012 (Public Policy and Administration)

High School Dipolma from United States Institute of Peace Academy, Evanston IL 1/2001 to 11/2012

High School Dipolma from John E. Reid and Associates, Inc., Evanston IL 1/2001 to 11/2012

High School Dipolma from Webster University, Evanston IL 1/2001 to 11/2012

High School Dipolma from Washington University in St. Louis, Evanston IL 1/2001 to 11/2012

High School Dipolma from University of Delaware, Evanston IL 1/2001 to 11/2012

Job History / Details:

Professional Profile

Detail-oriented professional with excellent research, client, and project management skills; who is able to learn new concepts quickly. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Qualifications

Understanding of diverse communities

Verbal and written communication skills

Team-player

Negotiation skills

Legal research

Proficiency with Windows and Microsoft applications

Excellent organizational skills

Creative problem-solving skills

Relevant Experience

Customer Service

Researched, calmed and rapidly resolved client conflicts to streamline the organization's mission.

Operations

Collaborated with management to ensure smooth work flow and efficient organization operations.

Experience

August 2012 to Current

Center for Mental Health Services Research St. Louis, Missouri

Research Assistant (Limited Term)

Conducts literature research on Dissemination and implementation topics, specifically on implementation outcomes.

Assisted in developing and refining instruments and techniques for research projects.

Participate in planning and development of manuscripts for publication.

January 2011 to August 2012

U.S. Equal Employment Opportunity Commission Chicago, Illinois

Federal Investigator

Interviewed members of the public who contact EEOC because they believe they have been discriminated against in the workplace. Provided assistance to them in understanding the employment laws EEOC enforces, and their rights in filing a charge of discrimination. Helped them file a charge and maintained contact with them during the course of processing their charge.

Investigated and analyzed cases to determine if employment discrimination has occurred. This would involve cases with limited issues and which fall under well-established legal precedents;

Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.

Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases. Processed subpoenas;

Requested documentary evidence such as applications and payroll documents;

Interviewed witnesses and created a record of their statements;

Participated in on-site investigations of employers' facilities, including reviewing their records and interviewing individuals; and

Participated in settlement negotiations, conciliations, responds to routine correspondence and inquiries; and effectively managed a case load

August 2002 to August 2012

Self-employed Chicago, Illinois

Freelance Artist/Consultant

Worked as a freelance arts technician and business consultant for the entertainment and non-profit industries.

Participated in development strategy, negotiation skills, consultations, and program implementation for non-profit organizations.

Managed quality communication, customer support and product representation for each client, while working under strict deadlines.

Developed reputation as an efficient service provider with high levels of accuracy.

October 2011 to December 2011

The United States Fund for UNICEF Chicago, Illinois

UNICEF TAP Project City Coordinator

Took a lead role in volunteer recruitment/management, event planning and fundraising, logistics/planning/organizing and restaurant outreach/support, to help plan, analyze, and implement the UNICEF 2012 Tap Project campaign within the city of Chicago.

Mobilized volunteers to recruit restaurants, host fundraising and awareness-building events, and spread awareness of the UNICEF Tap Project.

Assisted in planning and implementing a one-day Regional UNICEF Tap Project Volunteer Training Day with the U.S. Fund for UNICEF.

Managed and supported local volunteer efforts and relay data on volunteer activity to the U.S. Fund for UNICEF.

Organized and executed a fundraiser, such as a launch event.

Oversaw relations with restaurant staff and restaurant community members, including: registration, training and promotion of the UNICEF Tap Project.

Educated and raised awareness about global water and sanitation issues and their effects on children.

August 2009 to August 2010

For Love of Children Washington, D.C.

AmeriCorps VISTA

Assisted in curriculum development and preparation for the After-school/Summer Tutoring Program, and in the recruitment of volunteers and students for this program.

Collaborated with a team of senior staff members to plan, implement, monitor, and assess a classroom instructional program for at-risk children.

Met with parents to resolve conflicting educational priorities and issues.

Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.

February 2007 to May 2007

Institute For Jewish and Community Research/Be'Chol Lashon San Francisco, California

Research Assistant

Managed the creation of a marketing & distribution plan for a For-profit sub-Saharan African-based group project. Some of the duties included: heavy population and market research, maintaining the database, contacting potential distributors nationally and internationally, sending out sample materials, producing written analysis, and making recommendations regarding sensitivity to cultural issues, and creating financial projections.

Worked closely with company executives to identify new business opportunities.

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Education

2012 Northwestern University Evanston, Illinois

Graduate coursework Public Policy and Administration

Specialized coursework in Public Administration and Finance & Budgeting.

2011 United States Institute of Peace Academy Washington, D.C.

Certificate Peacebuilding Organizations and Institutions

2011 John E. Reid and Associates, Inc. Chicago, Illinois

Training certificate Reid Technique of Interviewing and Interrogation

2010 Webster University St. Louis, Missouri

Master of Arts International Relations

Coursework in Research Methods, International Business, Area Studies (Africa, Latin America), War and Diplomacy, and Ethnic Conflict & Intervention.

2005 Washington University in St. Louis St. Louis, Missouri

Bachelor of Arts Drama

Additional coursework in Anthropology

2001 University of Delaware, Paphos

Study Abroad Dramaturgy

Affiliations

Commissioner-Human Relations Commission- City of Evanston, Evanston, Illinois (Active).

Association for Refugees and Asylum Seekers- Chair- Roundtable Committee- Chicago, Illinois (2011-2012).



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