Customer Service High School

Shaundra Ray

Email: ********@**-********-********.***

Address:

City: Minot

State: ND

Zip: 58703

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Educational Background:

High School Dipolma from Minot High School, Minot ND 1/2001 to 5/2008 (HS Diploma)

Job History / Details:

Summary

Friendly Customer Service Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Highlights

Highly responsible and reliable

Committed team player

Quick problem solver

Works well under pressure

Thrives in fast-paced environment

Mathematical aptitude

Exceptional interpersonal skills

Courteous, professional demeanor

Upbeat, outgoing and positive

Telecommunication skills

Extensive hospitality background

Active listening skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of repeat business.

Consistently rated "excellent" in feedback from customers regarding friendliness and attentiveness.

Experience

August 2012 to Current

Comfort Inn Minot, ND

Guest Service Representative

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone during an average of 60 calls per day regarding customer inquiries, store operations, products, and promotions. Routinely answered customer questions regarding amenities and pricing. Efficiently resolved all customer concerns and complaints. Set up and explained new membership contracts. Utilized spreadsheets and multiple office programs. Accurately balanced cash drawer after every shift. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

March 2012 to July 2012

Tilted Kilt Fayetteville, Arkansas

Server

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Consistently provided professional, friendly and engaging service. Displayed enthusiasm and knowledge about the restaurant's menu and products. Assisted guests with making menu choices in an informative and helpful fashion. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Correctly calculated charges, issued bills and collected payments. Received frequent customer compliments for going above and beyond normal duties.

November 2011 to January 2012

IHOP Conway, Arkansas

Server

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Answered questions about menu selections and made recommendations. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Politely answered phones and recorded to go orders. Took both cash and credit payments in person and over the phone. Managed closing duties, including reconciliation of the cash drawer.

March 2010 to October 2011

Harps Greenbrier, Arkansas

Produce Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored department and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of product and equipment through proper supervision and staff training. Optimized profits by controlling product and labor costs on a daily basis.

Built sales forecasts and schedules to reflected desired productivity targets. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Purchased and inventoried all product.

September 2009 to February 2010

Applebee's Minot, North Dakota

Server/Hostess

Greeted guests and seated them at tables or in waiting areas. Performed cleaning and stocking duties to keep restaurant neat and orderly. Memorized or recorded orders and entered orders into computers for transmittal to kitchen staffs. Spoke with patrons to ensure satisfaction with food and service. Collected credit payment or cash for meals from visitors. Cleared and re-set tables at conclusion of each guest meal.

July 2009 to October 2009

Denny's Minot, North Dakota

Server/Hostess

Greeted each customer with friendly eye contact. Seated guests promptly and according to any special needs. Had extensive knowledge of menu, drinks and promotions. Recorded orders and utilized POS system to transmit orders to kitchen staff. Trained new hires. Ensured all guests received their food promptly and were satisfied with the overall service and experience. Occasionally filled in for dish-washing and busing positions. Kept all stations stocked and cleaned for all shifts.

Education

2008 Minot High School Minot, North Dakota

High School Diploma

Coursework in: Specialty Foods, Hospitality, Business Math, Basic Computer Skills, and Microsoft Programs

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