Customer Service Manager

Zenobia Oglesby

Email: abo9te@r.postjobfree.com

Address:

City: Phenix City

State: AL

Zip: 36867

Country: USA

Phone: 334-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic and well-organized Administrative Assistant with solid background in communication technique, results-oriented, data entry, office manager and multi-task-oriented.

Educational Background:

High School Dipolma from Spellman College (Career Extension), Atlanta GA 1/2001 to 9/2005 (Child Development)

High School Dipolma from SpellMan College, Atlanta GA 1/2001 to 11/2012

High School Dipolma from Chattahoochee Community College, Atlanta GA 1/2001 to 11/2012

Job History / Details:

Career Overview

Enthusiastic and well-organized Administrative Assistant with solid background in communication technique, results-oriented, data entry, office manager and multi-task-oriented.

Skill Highlights

Administrative support

Customer Service

Multi-Task Management

Meet/exceeds goals

Computer Proficiency

Organizational Skills

Professional Experience

May 2000 to January 2012

Wonderland Day Care Service, Inc Phenix City, AL

Office Administrator/Manager

Served as an administrator and manager of a child care facility.

Managed company payroll, employee benefits program, employee and client files using on-line tracking system.

Accurately calculated and compiled employee payroll attendance sheets.

Complied and managing the annual fiscal year budget.

Oversaw daily operations for staff of 20 employees and 150 students.

Prepared and drafted all outgoing correspondence in a timely manner.

Systematically increased office organization by developing more efficient filing/documenting system, research/development and client database protocols.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Effectively Reduced overhead by taking on more responsibility with creative projects, reducing labor costs by 20 hours per week and increasing enrollment by 5 percentage .

Managed incoming and outgoing calls for busy child care facility.

Provided and performed efficient customer service to clients.

August 1997 to May 2000

E.A.White Elementary School Columbus, GA

Library Technician

Managed school media center office, computer operations, file maintenance,correspondence management, distribution,calculating, receipt of loan forms for equipment and audio visual materials.

Performed efficient Office Automation transactions, using computer software, word processing, spreadsheets, electronic mail, database, graphics and desk top publishing.

Proficiently and rapidly performed data entry of current information into media center circulatory desk, resulting in increasing of material withdraw and school recognition.

Facilitated organized media material by maintaining a filing system for the circulatory desk.

Implemented filing system for disbursing and retrieving audio/visual materials, periodicals for parents, students and school personnel.

Managed incoming and outgoing calls for busy school media center office.

Successfully implemented efficient customer service to students, teachers,parents and school official.

May 1990 to September 1990

USCMA BAMBERG Civilian Personnel Management & Employment Bamberg, Germany

Office Clerk

Provided administrative,secretarial and clerical support functions in support of an civilian personnel office .

Performed clerical duties including screening,completing and or replying to basic correspondence, receiving visitors, answering telephones, data entry, coping,providing information to non technical callers, filing system maintenance and data maintenance.

Processed personnel and /or position actions.

Responsible for scheduling appointments,travel arrangements and general errands.

Exercise extensive knowledge of customer service to clients, co-workers and military officials.

Education

1979 Grambling State University Grambling, LA

Select One General Studies

2005 SpellMan College Atlanta, GA

Associate Child Development

1998 Chattahoochee Community College, AL

Select One Early Education

Additional Information

August/1996 - May/1997

Additional Work Experience

Assist with preparing students weekly schedule.

Assist with writing and implementing the students daily schedule.

Escort students to and from activities at and away from the school.

Monitored and reinforced positive behavior during students activities Adhere to all rules and regulations and policies and procedures.

Reinforce customer service skills by maintaining open and consistent communication with students,teachers,parents and administrative personnel.

Affiliations

National Child Care Association - Member

Mt Olive Baptist Church - Member

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