Customer Service Manager

Sherry Jenkins (formerly Sherry Hite)

Email: abo9s9@r.postjobfree.com

Address:

City: Grottoes

State: VA

Zip: 24441

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a Licensed Practical Nurse with years of clinical experience in Long Term and Skilled Care. I am currently working as a Customer Service Rep/Nurse Consultant for a national pharmacy. I have the ability to communicate efficiently with internal and external customers to achieve optimal outcomes and customer satisfaction. I have a strong understanding of patient and clinical support personnel needs which allows me the ability to offer the appropriate services to meet these needs. I have built and maintained working relationships with many local facility administrators, medical directors, DON's, and their support nursing personnel.

Educational Background:

High School Dipolma from Cabell County Vocational Technical Center, Huntington WV 1/2001 to 9/1994 (Practical Nursing)

High School Dipolma from BRCC/Boston Reed College, Huntington WV 1/2001 to 11/2012

Job History / Details:

Professional Summary

I am a Licensed Practical Nurse with years of clinical experience in Long Term and Skilled Care. I am currently working as a Customer Service Rep/Nurse Consultant for a national pharmacy. I have the ability to communicate efficiently with internal and external customers to achieve optimal outcomes and customer satisfaction. I have a strong understanding of patient and clinical support personnel needs which allows me the ability to offer the appropriate services to meet these needs. I have built and maintained working relationships with many local facility administrators, medical directors, DON's, and their support nursing personnel.

Skill Highlights

Excellent communication skills

Adaptability

Client Relations

Computer Proficiency / Internet Research

Speaking/Presentations

Time Management/Scheduling

Strong Clinical Background

Established working relationships with local clinical personnel

Work Experience

December 2010 to Current

Williamson's Pharmacy Harrisonburg (Omnicare) Harrisonburg, VA

Customer Service Representative/Nurse Consultant

Independently manage a travel schedule to ensure monthly customer service visits. I track and report customer visits as well as mileage and expense reports. My current customer service area covers areas up to 2 hours from my residence. I assist customers in person and via telephone. I manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I provide positive customer experiences by resolving customer complaints and providing follow-up. I keep abreast of rapidly evolving technology as it relates to EHR's, pharmacology and nursing practice. I provide in-service education per client request. I frequently work under strict deadlines and respond to service requests and emergency call-outs.

April 2009 to December 2010

Life Care Center of New Market New Market, VA

Clinical Unit Manager

Managed a fifty six bed skilled and LTC unit. Responsible for the day to day operation of the unit, unit staffing, staff education, annual employee performance evaluations, resolution of family and patient concerns, assist MD/NP with rounds while providing feedback related to patient progress. Weekly updates for patients receiving Medicare services. Daily updates to patient care plans as needed.

October 2008 to April 2009

Augusta Health and Rehabilitation Fishersville, VA

Clinical Nurse I

Forty-two bed skilled and LTC unit. Duties included supervising direct patient care, medication administration, treatments, wound care and assessment, order transcription and implementation of MD orders, completion of 24 hour report, new patient admissions and re-admissions.

August 2000 to October 2008

Harrisonburg Health and Rehabilitation Harrisonburg, VA

Clinical Unit Manager

Started at HHRC as Unit Charge Nurse from 08/00 to 11/03 and my duties were the same as listed for Clinical Nurse I position. I became a Unit Manager on the LTC unit 11/03 and was later promoted to managing the skilled unit in October 2005. Responsibilities included weekly quality indicator reports, unit staffing, staff education and annual performance evaluations, resolution of patient and family concerns, assisting MD/NP with rounds and providing them updates related to current treatment plans and patient progress, continued evaluation and updates to patient care plans, and weekly care plan conferences with patients and families.

Education and Training

1994 Cabell County Vocational Technical Center Huntington, WV

Diploma Practical Nursing

Twelve month program preparing student for state licenser exam

BRCC/Boston Reed College Weyers Cave, VA

Certificate Electronic Health Records

I am taking a 20 week course to become a Certified Electronic Health Records Specialist. I began this program to gain a better understanding of EHR's so I could further assist my customers as they began implementing electronic health records in their buildings. As a Certified Electronic Health Record (EHR) Specialist I will also be able to assist healthcare providers in choosing, implementing, training, and maintaining an electronic heath records system. The areas of study focus on system selection and implementation, project management, fundamentals of change and human factors.

Contact this candidate