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Customer Service Manager

Location:
Milton, WA
Posted:
November 04, 2012

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Resume:

Doris Clark

Email: abo9rc@r.postjobfree.com

Address: *** *** ***.*-***

City: Milton

State: WA

Zip: 98354

Country: USA

Phone: 253-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DORIS J. CLARK

102 5th Ave #7-304 Milton, WA 98354

Tel 253-***-****

Cell 253-***-****

Email: abo9rc@r.postjobfree.com

CAPABILITIES

HUMAN RESOURCES PROFESSIONAL with broad experience in Human Resource areas, including: Recruiting/Staffing, Coaching/Teaching, Leadership Development, Event Planning, Diversity Initiatives, Program and Curriculum Management, Employee Training and Development, New Hire Orientation. QUALIFICATIONS SUMMARY

Strong recruitment expertise focusing on creating diverse talent pools for clients.

Able to network and find creative ways to source for talent enterprise-wide.

Extensive Experience with various search engines (Taleo, Recruitsoft, Kenexa, Monster, CareerBuilder)

Goal-oriented professional, with the ability to delegate and motivate others.

Gives timely and appropriate feedback.

Builds and sustains relationships quickly with hiring managers and co-workers.

Customer focused; able to respond quickly and follow up appropriately.

Deals with difficult issues in a timely manner and problem solves accordingly.

EMPLOYMENT HISTORY Alaska Structures Inc. 8/2012to11/2012 Recruiter

Recruited candidates for multiple positions.

Conducted behavioral based phone screen interviews with applicants for a variety of corporate office positions including senior level engineering and buyer positions.

Provided high quality customer service to both hiring managers and candidates.

Updated and tracked applicant interview process in Taleo/Recruitsoft database.

CTS International 6/2012 to 07/2012

The Boeing Company

Staff Analyst

Responsible for candidate and manager interview schedules and hiring events.

Coordinate and schedule hiring events at various locations.

Administer assessments and exams

Network and build relationships with managers

Participate in all hiring events in the Puget Sound area

Insignia Federal, McLean, VA (Part-time) 6/2011 to 6/2012

Career Transition Trainer

Facilitate 3 day workshops for all Military Personnel who are retiring or separating from the U.S. Army, Air Force, Navy, Marines, Coast Guard and National Guard.

Colonial Life, Seattle, WA 2/2010 to 10/2010

Territory Recruiter, WA/AK/OR/ID

Coordinate and schedule hiring events at various locations.

Source, screen and recruit candidates

Focused on diverse talent pools

Administer assessments and exams

Network and build relationships

Update and track applicant interview process

Doris Clark Page 2 of 3 Ameriprise Financial, Seattle, WA 8/2008 to 4/2009

Field Recruiting Manager, Pacific Northwest Group

Coordinate and schedule hiring events at various locations.

Source, screen and recruit high quality financial advisor candidates

Administer assessments and exams

Conduct background and reference checks

Network and build relationships through community events

Update and track applicant interview process

Contract Executive Recruiter, Training Manager 11/2003 to 04/2008 Washington Mutual, Seattle, WA 2007-2008

Recruiting Consultant, Executive Recruiting-

Coordinate and schedule hiring events at various locations.

Recruit executive level candidates enterprise wide focusing on diverse searches

Network and build relationships for diversity initiatives within the organization

Provide high quality customer service to both hiring managers and candidates

Update and track applicant interview process in Taleo, MPloy, Interview Builder, and Talent Central Space Needle Corporation, Seattle, WA 2006-2007 Training and Process Development Manager-

Coordinate and schedule hiring events at various locations.

Responsible for leading company-wide programs to improve organizational effectiveness. Guide management at all levels with organizational effectiveness strategies and processes.

Assist organization in identifying and implementing initiatives that ensure readiness, engagement and retention of team members at all levels.

Identify, assess, and meet training development needs for managers and hourly staff.

Develop and execute company-wide training and recognition programs.

Review and recommend HR Policy updates and investigate employee grievances, dispute resolution, AA/EEO compliance issues, union contract review

Reported directly to CEO and HR Director

Starbucks Coffee Company, Seattle, WA 2004-2005

Recruiter-Corporate Staffing/Supply Chain Coffee Operations (SCCO)

Recruited candidates for multiple positions via Starbucks website.

Conducted behavioral based phone screen interviews with applicants for a variety of corporate office positions including senior level engineering and buyer positions.

Provided high quality customer service to both hiring managers and candidates.

Updated and tracked applicant interview process in Taleo/Recruitsoft database.

Training Manager- North America Partner Development Professional Services

(Client group consisted of Finance, Business Systems, and Corporate and Store Asset Protection)

Performed gap analysis between current performance and business goals and requirements.

Consulted with stakeholders on training and development implications of potential business decisions.

Identified and develop senior and VP leadership within key business unit

Designed and implemented a performance evaluation and feedback metric system to measure the effectiveness of training programs and process which meet or improve business objectives.

Established and refine training plans for designated client groups to meet performance gaps.

Managed, marketed, conducted, and facilitated the delivery of leadership training programs and processes to client group.

Doris Clark Page 3 of 3

Chase Winters Worldwide Executive Search Firm, Seattle, WA 2003-2004

Executive Recruiter-

Corporate Recruiter of Aerospace/Defense and HR executive recruiting positions for various Fortune 100, 500, 1000 clients including Lockheed Martin, Watson Wyatt, Bank of America, and Hewitt Corporations.

Recruited Candidates nation-wide, attended Diversity career fairs and workshops throughout the U.S.

The Boeing Company, Seattle, WA 1997-2003

HR Generalist/Training Manager-Boeing Commercial Airplane Shared Services Group

Researched, developed, and delivered appropriate courseware to meet customer requirements of non-management, managers, and senior executives in individual and team settings.

Designed and conducted train-the-trainers, new hire orientations.

Instructor/ Facilitator/Master Trainer for over 20 courses.

EDUCATION

Masters, Organizational Development (in progress)

University of Phoenix- 4.0 GPA

Human Resources Management Certification

University of Washington, Seattle, WA

Bachelors in Liberal Arts, with emphasis in Speech Communications and Theater

The Evergreen State College, Olympia, WA



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