Customer Service Management
Resume:
Michael Hooks
University of North Carolina at Charlotte
abo9px@r.postjobfree.com
OBJECTIVE:
An Accounting and Finance major with the ability to learn new material proficiently. Has a strong desire to seek a full
time position in Risk Management and Insurance in which my skills can be utilized effectively.
EDUCATION:
North Carolina State University 2006-2008
The University of North Carolina at Charlotte, 2008-2011, GPA: 3.053
B.S. in Accounting
B.S.B.A in Finance: Concentration in Risk Management & Insurance
Graduation: December 2011
COURSEWORK: (coursework-in-progress italicized)*
Accounting Info Systems 3340 Business Law 3125 Business Communications 3160
Cost Management 3330 Financial Accounting 3311 Financial Management 3120
Introduction to Auditing 3350 Marketing Concepts 3110 Operations Management 3100
Life Insurance & Professional Financial Planning 3272
EXPERIENCE:
Harris Teeter, Charlotte, NC, February 2005-Present
Produce Customer Service Clerk, September 2007-Present
Effectively performed duties to ensure proper closure of the facility.
Provided high-level customer service in a fast-paced work environment.
Developed teamwork skills while working in groups of six or more.
Used Multi-tasking skills to handle several tasks simultaneously.
Successfully trained over 12 new produce customer service clerks on various job functions.
Noted by management for punctuality and professionalism.
Assisted management with deliveries, scan audits, preparing schedules and item orders.
Cashier, February 2005-Present
Recognized on multiple occasions as top three or above cashier due to job knowledge, work ethic and a positive
attitude on a weekly basis.
Consistently maintained accuracy when handling large sums of cash or credit card transactions.
Successfully trained over 15 new cashiers on various front-end job functions.
SCHOLARSHIPS AND AWARDS:
Recipient of the Harris Teeter Part-Time tuition Assistance Scholarship: $1000 (2007, 2008, 2009 & 2010).
Awarded to full-time student employees with 1000 hours of service during the academic year.
Dean s List: Fall 2008.
Golden Key Honor Society Fall 2009: nominee.
ORGANIZATIONS AND ACTIVITIES:
Member Gamma Iota Sigma Business Fraternity (GIS), UNC Charlotte Alpha Tau Chapter, Fall 2010-Present.
39th Annual International Management Conference in Mt. Pleasant, MI for Gamma Iota Sigma October 2010.
CPCU Shadow Day with Royal & Sun Alliance Insurance Group, October 6th, 2010
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