Customer Service Sales

Stephanie Quilliams

Email: ********@********.***

Address:

City: Central Point

State: OR

Zip: 97502

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Result-driven, proactive and resourceful professional with 11 years experience providing administrative support and customer service.

Educational Background:

High School Dipolma from Kaplan University, Boise ID 1/2001 to 11/2012 (Business Administration)

High School Dipolma from Oakland Community College, Boise ID 1/2001 to 11/2012

Job History / Details:

Career Overview

Result-driven, proactive and resourceful professional with 11 years experience providing administrative support and customer service.

Skill Highlights

Detail oriented

Microsoft Word, Excel, PowerPoint

Professional demeanor

Excellent time management skills

Meticulous attention to detail

Training and development

Extremely organized

Data management

Self-motivated

Strong analytical skills

Excellent communication skills

Web-based reporting tools

Computer-savvy

Complex problem solving

Calm under pressure

Sound judgment

Core Accomplishments

Reporting

Prepared complex sales reports which were distributed to over 2,500 employees. Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Competitive Analysis

Performed competitive analysis to make recommendations for future company growth.

Professional Experience

May 2010 to Current

Extra Space Storage

Division Learning Manager

Oversees learning and development for 120 self storage facilities located in Arizona, Colorado, Kansas, Illinois, Missouri, Nevada, New Mexico, and Texas. This includes 250 field employees, 14 trainers, and 8 District Managers

Partners with the Senior Director of Web Architecture to design and implement reports using BusinessObjects

Handles human resource concerns that involve or relate to learning and development

Develops, implements and monitors programs to maximize customer satisfaction.

Interviews, promotes, and develops field trainers

Monitors and pursues progressive disciplinary process for field trainers.

February 2006 to May 2010

Extra Space Storage

Store Manager

Managed multi-million dollar self storage properties in Michigan and Texas while driving revenue, reducing expenses and bad debt, and increase square foot occupancy.

Increased square foot occupancy and revenues at three Self Storage locations within the DFW area.

Developed Assistant Managers into quality, relevant employees who promoted to store managers.

Decreased bad debt and accounts receivables 5 percentage YOY in struggling market Increased overall insurance penetration, generating additional revenue for the property.

August 2002 to December 2005

OfficeMax White Lake, MI

Customer Service/Sales Associate

Provided timely and courteous service to customers while concentrating on driving revenue, increasing the quality of the customer experience, and developing ongoing business relationships.

Developed procedures for all new hires which received the first Excellent Achievement Award given throughout the company.

Processed customer orders and insured timely delivery.

Developed strong relationships with management and associates, creating a productive team within a deadline-driven environment.

Earned a reputation as a trusted associate, offering cost effective solutions for small business owners based on knowledge of business-growth enabling tools.

Created effective changes of work flow, which included new sales techniques and incentive programs which produced a noticeable sales increase within the year.

Maintained crucial relationships with commercial buyers that went above and beyond work expectations.

Education

Present Kaplan University,

Bachelor's of Science Business Administration

Member of President's List Honors for 4.0 GPA

Coursework in Accounting, Marketing and Public Speaking

2005 Oakland Community College Orchard Lake, MI

Associate's Degree Pastry/Culinary Arts

Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine

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