Customer Service High School

GAIL M LAVOIE

Email: abo9lo@r.postjobfree.com

Address:

City: Kingston

State: NH

Zip: 03848

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pharmacist with retail and long term care consulting experience. Utilizes exceptional interpersonal skills to work with nurses, staff, physicians and pharmacists to build lasting relationships with customers. Resourceful and self- motivating, resolves pressing issues and maintains order and productivity.

Educational Background:

High School Dipolma from NORTHEASTERN UNIVERSITY SCHOOL OF PHARMACY, MA 1/2001 to 6/1984 (pharmacy)

Job History / Details:

Professional Profile

Pharmacist with retail and long term care consulting experience. Utilizes exceptional interpersonal skills to work with nurses, staff, physicians and pharmacists to build lasting relationships with customers. Resourceful and self- motivating, resolves pressing issues and maintains order and productivity.

Qualifications

Results-oriented

Patient-focused

Self-motivated

Creative Problem Solving

Hardworking

Proactive

Multi-task-oriented

Dependable

Experience

March 2007 to July 2011

Omnicare/Unicare Londonderry, New Hampshire

Consultant Pharmacist

Conducted monthly drug regimen reviews. Recommendations provided an average of 80 percentage physicians acceptance resulting in change in residents therapy or monitoring.

Improved quality of life for residents by optimizing pain control, achieving better glycemic control in Diabetics, and increasing function and decreasing distressed behaviors in Alzheimer residents.

Teamed successfully with physicians to achieve lowest effective dose for residents, especially for psychopharmacological medications.

Worked with facilities to achieve cost savings through implementation of formulary.

July 1985 to March 2007

CVS PHARMACY Plaistow, New Hampshire

Pharmacist in Charge

Counseled patients on OTC and prescription drugs

Trained pharmacy technicians and pharmacists

Conducted blood pressure clinics

Improved customer service ensuring customer follow up phone calls if prescription filling delayed.

Adjusted inventory, policies, and procedures which resulted in initially 20 percentage increase in prescription volume, followed by continual progressive growth.

Education

NORTHEASTERN UNIVERSITY SCHOOL OF PHARMACY Boston, Massachusetts

Bachelor of Science Pharmacy

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