Customer Service High School

Kyra Longland

Email: ********@********-*****.***

Address:

City: Bend

State: OR

Zip: 97702

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ambitious student with excellent research, time management and problem solving skills. Very Adaptable to work surroundings. Computer Literate. Outgoing Front Desk Agent, offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. High-energy worker, focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities at any given time while delivering superb service with a smile. Front Desk Agent effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests satisfaction and comfort. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Efficient Hostess with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.

Educational Background:

High School Dipolma from Bend HIgh School, Bend OR 1/2001 to 10/2012 (Business/ Culinary)

High School Dipolma from Central Oregon Community College, Bend OR 1/2001 to 10/2012

Job History / Details:

Career Overview

Ambitious student with excellent research, time management and problem solving skills. Very Adaptable to work surroundings. Computer Literate.

Outgoing Front Desk Agent, offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

High-energy worker, focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.

Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities at any given time while delivering superb service with a smile.

Front Desk Agent effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Efficient Hostess with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.

Areas of Expertise

Excellent analytical skills

Critical thinker

Excellent research skills

Microsoft Office, Excel, PowerPoint proficiency

Attention to detail

Planning/coordinating

Leadership abilities

Self-starter

Mathematical aptitude

Basic clerical knowledge

Approachable

Flexible

Dedicated team player

Exact Software

Excellent time management

Analytical

Relationship selling

Barcode scanning

Reliable and dependable

Positive outlook

Cheerful and energetic

Team leadership

Resolution-oriented

Mathematical aptitude

Highly customer service-oriented

Self-sufficient

Positive and friendlyAdobe PhotoShop

Active Data Online

Excellent work ethic

Inventory control

Store maintenance

Adaptability

Conflict resolution

Telephone inquiries

Problem solver

Excellent communication skills

Active listening skills

Energetic work attitude

Quick learner

Multi-line phone talent

Charismatic

Effective use of multi-media teaching tools

Committed to cultivating student leadership

Excellent memory for faces and names

Inspiring lecturer

Culturally-sensitive

PowerPoint

Employment History

June 2011 to August 2011

McFarlins Bar & Grill Bandon, OR

Hostess

August 2011 to July 2012

Sunset Oceanfront Lodging Bandon, OR

Front Desk Agent

Education

2012 Bend HIgh School Bend, OR

GED

Coursework in GED terms Social Studies, Language Arts, Mathematics, Writing, and Science.

Scores (in order of subjects above): 570,470,480,610,540

2016 Central Oregon Community College Bend, OR

Business/ Culinary

Majoring and accomplishing advanced coursework in Business. Coursework in International Finance, Statistics and Microeconomics. Coursework in Professional Prospecting Skills.

Minoring in Culinary arts coursework. Such as advanced coursework in Food Systems Management. Taking Classes in Restaurant and Facility Operations. Also Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine

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