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Customer Service Insurance

Location:
Jacksonville, FL
Posted:
October 31, 2012

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Resume:

Michael Abraham

Email: abo9hq@r.postjobfree.com

Address: **** ***** **** ***

City: Saint Johns

State: FL

Zip: 32259

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

INSURANCE PROFESSIONAL

Growth driven and active leader. A strong knowledge of the insurance industry having managed and underwritten Property, General Liability, Automobile, Workers Compensation, Inland Marine and Umbrella lines of coverage in Construction, Retail, Office, Warehouse and Light Manufacturing Market Segments. A demonstrated successful track record of maximizing opportunities and increasing profitability in new and existing territories through leadership, analysis and problem solving.

ACHIEVEMENTS

Focus on Territorial Growth and Development: Consistently orchestrated double digit growth in new and existing territories through effective communication, leadership, forward thinking and market analysis.

Customer Service: Earned multiple customer service awards. Developed long term relationships. Interact easily with people of diverse and social-economic backgrounds and cultures.

Result oriented: Motivated others with leadership and direction in providing outline of action plans and desired goals. Able to adapt to a situation and recognize when to modify the course of action to achieve the ultimate goal.

Team Building: Motivation and guidance of team members to use their abilities, to be responsible, take ownership of their work and to know within themselves that their contributions are vital for the overall success of any project and organization.

Training: Trained over 100+ colleagues on specific product knowledge. Created underwriting manual for automobile line of coverage for a new in-house underwriting training program. Prepared and presented company seminars educating clients of new programs and products.

EXPERIENCE

Randstand Recruiting & Staffing 2011 - Present

Contracted work through Citizens Property Insurance Corporation

Special Projects Assignment/Underwriting

* Initial team member to implement commercial lines project to determine proper property values and guidelines are in place.

* Application of strong analytical skills in determining risk exposures and loss prevention.

* Qualify and analyze book of business to determine if each policy has met current underwriting guidelines and to establish proper values leading to increased corporate profits.

* Leader and a resource in processing principles and ability to analyze coverage's, procedures and reports.

* Knowledge of construction industry to review wind mitigation inspections for proper application of policy credits and eligibility.

* Use Xactimate's 360 Value Product and Image Right to assure the accuracy of policy coverage and limits. Adjust policies and credits as a result of all the findings.

* Communicate with agents, insured's and corporate underwriting team regarding inspection findings.

Zurich Insurance Services, Jacksonville, FL 2005 - 2009

Commercial Property and Casualty Underwriter

* Developed quality control program for organizations insurance division that became model for the entire organization while successfully managing multiple underwriting territories.

* Designed and presented new product proposals for increased revenues.

* 2007 Customer Service Award

Middle Market Commercial Property and Casualty Underwriter 2005 - 2006

* Successfully implemented a targeted business initiative to bring to a fresh prospective to the market place.

* Evaluation and analyze existing program.

Old Dominion Insurance Company, Jacksonville, FL 2002 - 2005

Senior Commercial Property and Casualty Underwriter

* Responsible for 14.5% premium growth through the third quarter in 2005 for the Southern and Western Georgia territory. 29% growth in 2004 and 47% growth in 2003.

* Consistent profit and positive loss ratio in the territory.

* Contributing member of companywide team that prepared the property and casualty lines for a new online quoting system.

* Member of the PIA of Georgia Agency/Company Relations committee.

* Managed consistent and appropriate decisions that reflected the company's underwriting standards using sound logical reasoning and superior judgment.

* Reviewed, approved, performed the acceptance, declination and pricing for all transactions of property and casualty lines of coverage.

FCCI, Inc., Sarasota, FL 1998 - 2002

Senior Commercial Property and Casualty Underwriter

* 77% increase in production for the Florida region in 1999, 25% growth in 2000 and 80% growth in 2001.

* Recognized for outstanding customer service by the Board of Directors in 2000.

* Managed underwriting and pricing of an assigned territory of business to meet yearly company profit and retention objectives.

* Assisted in the acquisition and retention of profitable commercial lines business by following sound underwriting principles that was reflective of company policy.

Zurich North America/Maryland Insurance Group, Atlanta, GA/Tampa, FL 1987-1998

Commercial Property and Casualty Underwriter

* Continually increased written premium by an average of 30% with a positive loss ratio adding to the profitability of the underwriting office.

* Major contributor to construction underwriting team that earned company's' countrywide number one ranking for 1997 and finishing second in 1996, 1995 and 1994.

* Successful $30 million territory by 1998 with an average premium increase of 30% and a continued positive loss ratio adding to the profitability of the program.

* Responsible for meeting production goals for central and northern Florida while maintaining underwriting integrity and building long term relationships.

* Responsible for training and development of underwriting technicians

OTHER EXPERIENCE

Kfeirian Reunion Foundation 2004 - Present

Current President and member of Board of Trustees - Immediate past Vice-President - Member of the Scholarship Committee - Immediate Past Convention Co - Chairman

* Written articles and formulate ideas for organizational periodicals and newsletter. Delivered welcoming speech at the annual conventions Grand Banquet two of the last three years in addition to presenting Certificates of Excellence for contribution made during the year.

* Plan and coordinate events for annual convention. Outline programs and maintain direction and support for each committee and board member.

* Expanded the use of electronic media. This not only increased distribution of communication both internally and externally, it helped to reduce overall expenses.

All Souls Anglican Church

Church Vestry 2007-2010

Junior Warden 2008-2010

* Member of church leadership supporting Pastor and Senior Warden.

* Formulated church outreach program leading to the accumulation of volunteers to serve at a low income apartment complex that led apartment owners to try and implement this in all their apartment complexes country wide.

* Annually audited receipts of pastor's discretionary spending account.

Education

BBA, Major: Marketing, Minor: Transportation/Distribution - Marshall University, Huntington, WV

Honors: Union Carbide Transportation Scholarship

Risk Management and Insurance - Georgia State University, Atlanta, GA - 21 Credit Hours

Professional Development

* Current licensed 4-40 Customer Service Representative

* Main Event Management Institute

* Supervising for Impact

* Financial Management

* FISH! Customer Service Philosophy Training



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