Cassie Marie Mullen

Email: abo9gm@r.postjobfree.com

Address:

City: Stanley

State: VA

Zip: 22851

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 3 years experience working in a demanding call center environment as a Customer Service Representative/ Travel coordinator for Massanutten Resort. Personable, detail oriented server for 3 years for Shenandoah National Park.

Educational Background:

High School Dipolma from South University, Richmond VA 1/2001 to 6/2012 (Allied Health)

Job History / Details:

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 3 years experience working in a demanding call center environment as a Customer Service Representative/ Travel coordinator for Massanutten Resort. Personable, detail oriented server for 3 years for Shenandoah National Park.Outgoing individual familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Highlights

Reliable and punctual

Cash handling

Delivers exceptional customer service

Fast and efficient service worker

Skilled upseller

Creative problem solver

Listening skills

Excellent communication skills

Adaptability

Fast learner

Courteous demeanor

Energetic work attitude

Strong client relations

Micros trained

Multi-line phone usage

Strong organizational skills

Experience

May 2009 to Current

Aramark Shenandoah National Park, Virginia

Server

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Provided high quality service.Micros and tips trained. Trained new employees by providing knowledge of specific restaurant tasks and policies. Cross trained to be able to help other departments if needed.

August 2008 to October 2009

Cargill Meat Solutions Dayton, Virginia

CDT

Ensured that all health and safety guidelines were followed.Worked on the line and was a Certified Inspector and Buddy Trainer. Trained new employees by providing knowledge of specific tasks and policies.

November 2004 to July 2008

Great Eastern Resort Harrisonburg, Virginia

Travel Coordinator

Started with the company as an initial contact person and worked my way to being a Travel Coordinator for Wilderness Presidential Resort as well as Massanutten Resort. I was able to assist customers with questions and concerns while setting up a suitable time for them to vacation with us. Assisted customers via telephone.Trained new employees by providing knowledge of the job and company policies and procedures. I also wrote a new script which assisted in training new employees.

September 2003 to November 2004

McDonalds Elkton, Virginia

Grill/Cashier

Executed cash transactions quickly and accurately.Handled products and equipment in accordance with safety and sanitation guidelines. Assisted in daily closing and cleaning procedures.

September 2001 to September 2003

Cuzz's Family Restaurant Elkton, Virginia

Server/Cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Education

South University Richmond, Virginia

Allied Health

Nutrition courses

Made Dean's list twice

3.2 GPA

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