Customer Service Security

Frank Arispe Jr.

Email: ********@**************.***

Address:

City: Buda

State: TX

Zip: 78610

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Currently attending Virginia College in Austin,Texas. I have lab experience in phlebotomy, blood pressure readings. Certified in CPR & AED, basic first-aid. Upon graduation, I will be a certified Respiratory Therapist. Security Officer with 14-years experience in the security field. Areas of expertise include: Military background with 6-years in the Texas Army National Guard. Received an Honorable Discharge, 2-years Combat Communications, 4-years/Reconnaissance skills. Experienced in the Security Field profession with strong leadership skills and adaptable to any environment, committed to complete the job at a professional level. Have 8-years of Concierge/Security experience, and have been employed by Nokonah Condominiums, Bridges on the Park Condominiums, 360-Condominiums, and Milago Condominiums. Focused on customer service orientation, flexible and service-driven to the highest standards. Dependable, reliable, and motivated as to multi-task oriented, productive and responsible. Second language: Spanish, I can speak, read and write, and translate it. Experience in assisting high level of Security Officials with personnel movement and security issues. Worked directly with Government Officials (Security Teams) city or state, and White House Personnel.

Educational Background:

High School Dipolma from Virginia College, Austin TX 1/2001 to 9/2012 (Respiratory Therapist)

High School Dipolma from Stephen F. Austin High School, Austin TX 1/2001 to 10/2012

Job History / Details:

Professional Summary

Currently attending Virginia College in Austin,Texas. I have lab experience in phlebotomy, blood pressure readings. Certified in CPR & AED, basic first-aid. Upon graduation, I will be a certified Respiratory Therapist.

Security Officer with 14-years experience in the security field. Areas of expertise include: Military background with 6-years in the Texas Army National Guard. Received an Honorable Discharge, 2-years Combat Communications, 4-years/Reconnaissance skills.

Experienced in the Security Field profession with strong leadership skills and adaptable to any environment, committed to complete the job at a professional level. Have 8-years of Concierge/Security experience, and have been employed by Nokonah Condominiums, Bridges on the Park Condominiums, 360-Condominiums, and Milago Condominiums. Focused on customer service orientation, flexible and service-driven to the highest standards. Dependable, reliable, and motivated as to multi-task oriented, productive and responsible. Second language: Spanish, I can speak, read and write, and translate it.

Experience in assisting high level of Security Officials with personnel movement and security issues. Worked directly with Government Officials (Security Teams) city or state, and White House Personnel.

Core Qualifications

Customer needs assessment

customer satisfaction

customer service oriented

Demonstrated ability to interact effectively with senior management

Strong verbal communication

Issue resolution

Computer proficient

Extremely organized

Client assessment and analysis

Multi task oriented

Strong verbal communication

Team leadership

File/records maintenance

Excel in surveillance

Proficient in patrols, maintaining a professional outlook, visibility to the public.

Quick learner

Proven leadership abilities

File/records maintenance

Data management

Experience

September 2012 to Current

Allied Barton Security Services Austin, Texas

Security Officer/Flex on-call

Patrol and maintain public visibility, assist all emergency units when required or as needed. Report or document any defaults or safety hazards/issues to supervisor/management member. Provide basic first-aid, produce reports as required by client. Provide excellent customer/client relation.

June 2011 to Current

S.O.S. Security San Marcos, Texas

Security Officer/Flex on-call

Responsible for executing the company's loss prevention, shortage control and safety programs at store level. Responsible for monitoring the physical protection and safety standards for the stores merchandise, and physical structure, customers and associates. Act as a deterrent to individuals involved in dishonest activity, if necessary make an apprehension as required. Detect report and resolve matters in the area of safety, inventory shortage, and theft. Provide customer/client service per company standards.

June 2011 to September 2012

Andrews International Austin, Texas

Security Officer

Provide Security solutions to matter/issue(s) to complete customer and or client satisfaction. Patrol & maintain public visibility, assist all emergency units as needed. Report or document safety hazard/issue to a supervisor management. Provide basic first-aid as needed. Produce reports as required by client and follow-up if needed. Maintain record and report file, provide excellent customer/client service. Be responsiveness to employee and client needs as required.

NOTE: I started working in San Marcos Premium Outlet Mall for Andrews International, then transferred to a Government Site, which was an "armed site." Oracle was the property.

May 2011 to September 2012

Andrews International Security Austin, Texas

Security Officer

August 2011 to August 2012

Andrews International Austin, Texas

Security Officer/Level-3

Provide high security solutions to issue(s) to complete client satisfaction at government site. Patrol premises and maintain public visibility, assist all emergency units as needed in emergency situations, and provide basic first-aid as needed to individuals on-site.

Certifications in: CPR and AED (Automated External Defibrillator)

Report and document any defaults or safety hazard/issues to supervisor or a management team member. Produce reports as required or requested by client, and follow-up. Maintain records and report files.

Be responsive to client needs as required. Provide excellent customer/client services.

October 2010 to Current

Virginia College Austin, Texas

Student

I'm currently attending Virginia College in Austin, Tx. I have lab experience with phlebotomy, blood pressure readings, blood count readings. Certified in CPR & AED, basic first-aid training. Upon graduation, I will be a certified Respiratory Therapist.

December 2010 to March 2011

Bridges on the Park Condominiums Austin, Texas

Security/Concierge

Provide excellent customer/client relations with tenant, surveillance of cameras, up-date records for management. Patrol premises, report any safety issues/hazards to management. Control levels of personnel, provide assistance to tenants as required. Assist all emergency units as required, provide reports as required. Maintain a professional outlook at all times.

February 2000 to June 2010

Four Seasons Hotel Austin, Texas

Security Officer

Provide excellent guest relation and services. Surveillance of cameras, patrol premises, provide basic first-aid as needed to staff and or guests. Report any hazard/safety issue(s) to management/supervisor, provide reports as needed. Assist all emergency units when needed.

Assist high level of Security Officials with personnel movement and security issues. Worked directly with Government Officials (Security Teams) city, state or White House Personnel, and management teams to achieve security goals for client. Have assisted Secrete Service, Governors Protective Detail, FBI, local law enforcement, to Private Security Detail for celebrity personnel, from musicians, movies stars, and sports groups or players.

March 2008 to March 2010

360-Condominium Complex Austin, Texas

Security/Concierge

Provide excellent communications with tenants and provide excellent customer service with request by tenants.

Surveillance of cameras, assist all emergency units when on premises.

Provide reports as requested by management, monitor fire panel

Education

2014 Virginia College Austin, Texas

Associate of Applied Science Respiratory Therapist

Projected date of graduation September 2014

1984 Stephen F. Austin High School Austin, Texas

High School Diploma Required graduation credits

Keywords

First aid, CPR & AED certified, vital signs charting, patient health data, filing. Lab experience with phlebotomy, wound dressing.

Worked with assisting high levels of Security with: Secrete Service, Federal Bureau of Investigation, Governors Protective Detail. From movement of the President of the United States to the Governor of Texas and Government Officials and or White House Personnel.

Have provided Security for high profile personnel: His Holiness Dahlia Lama, Elton John, Lionel Richie, Wilie Nelson, Seal, and the Rolling Stones, as to many other musicians and celeberties.

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