Customer Service Medical

Kelly Collins

Email: ********@*********.***

Address:

City: Rapid City

State: SD

Zip: 57703

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic medical transcriptionist with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.

Educational Background:

High School Dipolma from At-Home Professions, Fort Collins CO 1/2001 to 10/2012 (Medical Transcription)

High School Dipolma from Black Hills State University, Fort Collins CO 1/2001 to 10/2012

Job History / Details:

Professional Summary

Enthusiastic medical transcriptionist with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.

Additional Information

Prepared reports in cardiology, dermatology, endocrinology, gastroenterology, general medicine, immunology, neurology, OB-GYN, ophthalmology, pathology, pediatrics, psychiatry, pulmonary medicine, radiology and surgery.

Skill Highlights

Deadline-driven

Close attention to detail

EHR/SRT editing

Transcriber/headset/WAV pedal

Fast turnaround

Administrative tasks

Medical terminology

All medical specialties

Word/Excel

E-shortcuts

Online report retrieval/submission

Type 40 wpm at 95 percent accuracy

Awards

1994 SD Dept. of Tourism Great Service Award

Given by Governor of South Dakota for excellence in customer service.

Professional Experience

March 2009 to Current

Fairfield Inn and Suites Rapid City, SD

Housekeeper

Promoted the hotel brand through providing clean rooms and top-notch customer service. Assisted guests with any special requests during their visits.

May 2003 to August 2008

ASI Rapid City, SD

Product Support Specialist

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Recommended and helped customers select merchandise based on their needs.

Education and Training

2012 At-Home Professions Fort Collins, CO

Certificate Medical Transcription & Editing

GPA: 94

Black Hills State University Spearfish, SD

Bachelor of Science Art

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