Customer Service High School

Joseph Heath

Email: ********@************.***

Address:

City: Bushnell

State: IL

Zip: 61422

Country: USA

Phone: 309-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Needs little or no supervision, punctual, and friendly.

Educational Background:

High School Dipolma from East Peoria Community High, East Peoria IL 1/2001 to 6/1976 (General)

High School Dipolma from National Service, East Peoria IL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Professional Optician who is highly motivated and patient. Successfully builds and maintains positive rapport with clients.

Skill Highlights

Frame repair specialist

Eyeglasses expert

Presbyopia knowledge

HIPAA compliant

Geriatric treatment

Problem resolution

Patient and family advocacy

Retinal Photos

Visual Fields

Auto-Refractions

IOP

Organizational skills

Pre-Screens for Nursing home

Daily Census

Professional Experience

March 2010 to Current

Bard Optical Galesburg, IL

Optician

Determined visual acuity and perception, focus and coordination.Instructed patients on the proper care of eyeglasses and contact lenses.Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.Confirms that frames were correctly built with facial and eye measurements and optical prescriptions.Maintained organized records of customer prescriptions, work orders and payments.Obtained detailed medical and personal data for patient charts and records.Tested for intraocular pressure, ocular motility and pupil size, equality and reaction.

July 2006 to April 2010

Prairie City Rehab and Healthcare Prairie City, IL

Social Service DIrector

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Ensured HIPAA compliance. Developed and produced all office flyer notifications for important policy changes, office news and events. I did the pre-screening for nursing home placement either in the hospital, or clients home. I worked with the area Doctors as well as hospital discharge planners.

May 2001 to August 2005

LifeLine Pilots Peoria, IL

Mission Coordinator

Arranged free air transportation on privately owned aircraft to people in medical and financial distress. Maintain a pilot base of over 500 pilots who volunteered their time, aircraft and fuel for this cause. Did all inquires and follow ups plus match pilots for all missions. I worked closely with all the airports to negotiate the best fuel prices for my pilots. Also helped with the outreach program by doing speaking engagements and air shows.

June 1997 to June 2000

YMCA Senior Center Macomb, IL

Case Worker

Worked with the senior citizens, low income and the disabled population. Filled out applications for benefits including public assistants, energy assistance. Worked close with the local DHS office. Also found funding for eyeglasses, hearing aids, air conditioners, fans for seniors in need but unable to aford.

Education and Training

Carl Sandburg Galesburg, IL

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