Manager

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CANDICE M. LONG

**** * ***** *******

OVERLAND PARK,

**************@***.***

A dynamic results-orientated Restaurant Manager offering focused leadership to drive

Sales and profitability in highly competitive markets. The ability to communicate and lead

A diverse group of people. Continuous attention to the smallest detail. The

Understanding that the fundamental rule is service and with that understanding 100%

Customer satisfaction is the objective. Consistently achieve performance goals through

Solid operations, enthusiasm, tenacity and commitment to excellence.

Expertise in:

. Team building/Staff training . Customer Service/ Guest Relations

. Purchasing /Inventory Management . Cost Containment / Control

. Facilities / Safety Management . Policies and Procedures

. Quality Assurance / Control . Continuous Performance Improvement

EMPLOYMENT

Restaurant General Manager:

[2007 - 2010] NPC International dba Pizza Hut, Responsible for $1.1 million dollar delivery and carry out service. With a six percent sales increase year to date. Controlling inventory by minimizing waste... Controlling labor with accurate labor / sales projections. Controlled speed of service by maintaining a consistent 91% out the door. Recruited, trained and developed an exceptional team.

[2006 - 2007] Pizza Hut of America, Inc., Effectively manages to exceed all company standards for sales speed of service and profit and most of all customer satisfaction. Lead a diverse management team into leaders through coaching and training. A meticulous eye for detail and follow up. Impacted the business

and enhanced the bottom line by lowering costs and increasing sales.

[2004 - 2006] WKRP dba Pizza Hut. Successfully managed to meet all company standards. Trained shift leaders to become successful Restrauant Managers. In depth p&l analysis. Restructuring trade area maps for delivery units in the Colorado Springs market. Responsible for all local store marketing. Lead the region for 100's champ's year to date by excelling in operations and training.

[2000 - 2004] Pizza Hut of the Rockies, Responsible for all operations of the restrauant hiring and recruiting crew members and shift management into leaders. With coaching and training. All aspects of inventory and cost control. Payroll and all aspects of accounting. P&l research and plan development also budget projections. Through strong operations I increased sales and lowered cost.

EDUCATION

Milwaukie High School, Milwaukie Oregon. Clackamas Community College, Oregon City Oregon

OTHER

Certified Train the Trainer, High Impact Coaching 1&2, and Professional Food Manager Food safety

certification...

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