Customer Service Supervisor

Takenya O Robinson

*** ****** **

Hinesville, GA 31313

USA

Email:******************@*****.***

Home: *** - (673) - 9173

Work Experience

FedEx Ground 2/2012-Present

Pooler, GA US

Hours per week: 30

Package Handler

As FedEx package handler having good listening and analytical skills to comprehend and apply oral instruction s

given. Some instructions are written, so I have to have good reading comprehension skills. Work in a team

environment, have interpersonal social skills and be able to work well with variety of personality types. My main

job duty is to load and unload packages and parcels on and off trucks. I typically receive instructions from

supervisor at the beginning of work shift and expected to complete the assigned tasks in a certain time frame. As I

perform my job, I am also required to follow policies and procedures regarding the handling and stacking of the

boxes to keep them and their contents intact and unharmed. Keep records of completed jobs and report any cargo

discrepancies to superiors. As a package handler I have to be physically fit enough to manually pull, push, carry and

lift packages that weigh up to 100 lbs. If the package weigh s between 100 and 150 lbs, I am required to enlist the

help of a co-worker to manipulate it. The environment is usually a large, open war ehouse with concrete floors. This

job requires me to stand or walk for the duration of the shift. Work hours are erratic and overtime may be required

during holiday seasons. (Contact Supervisor John Smith 912-***-****)

Frankie Friend & Associates 2/2010 - 3/2011

Ft. Stewart, GA US

Hours per week: 40

Financial Technician

Process a variety of pay actions for Active Duty, Reserve Component a nd National Guard soldiers attached to

various units. Processes to include allowances and reimbursement actions to ensure soldiers receive all earned

entitlements. Advise soldiers on the proper procedures for requesting entitlements. Answer pay related que stions

within the scope regulatory guidance, past and present procedures and instructions. Explain pay entitlements to

soldiers and file all required forms and documents in proper sequence and review files for completeness and

accuracy. Review and analyze finance transactions submitted, substantiating and justifying pay documents,

completing required paperwork and accepting or rejecting proposed actions based on authenticity, accuracy,

completeness and compliance with applicable regulatory guidance. Serve a s a customer service representative. I also

assist in determining the extent of entitlement and perform a full range of advisory tasks and documents required in

arranging for the movement of personal property shipments. Served as an Operations Assistant re sponsible for

supporting plans on mobilization and contingencies. Track and monitor all units mobilizing, deploying,

redeploying, and demobilizing, review actions incoming e -mail traffic. Provide technical advice on operational,

mobilization, demobilization, and contingency matters involving Active components (AC) and Reserve Component

(RC) soldiers and units. Operates the SIPRNET sending and receiving classified messages. Responsible for

Operation Warrior Trainer recruiting plan development, briefings, ad ministrative preparation of mobilization and

COTTAD orders packets, coordinates units. (Contact Supervisor: Yes, Supervisor's Name: Maxine Thorpe,

Supervisor's Phone: 912-***-****)

USPFO 7/2007 - 12/2009

Grade Level: GS-7

Hours per week: 40

Financial Technician, 0540

Review vouchers and supporting documents for accuracy, compliance with regulation, (JTR, JFTR, FTR, and 37 -1)

and entitlements. Upload data to DFAS once pre-validation is accomplished by accounting. Provide customer

support to military and civilian personnel by contacting travelers to resolve issues with supporting documents to

travel voucher. I have knowledge of regulations, principles, rules, procedures and operations for processing

numerous travel vouchers. I frequently process travel vouchers, invoices and validate, monitor, control and maintain

voucher transactions to insure accuracy. Process a variety of pay actions for Active Duty, Reserve Component and

National Guard soldiers attached to various units. Processes include a llowances and reimbursement actions to ensure

soldiers receive all earned entitlements. Advise soldiers on the proper procedures for requesting entitlement s.

Explain pay entitlements to soldiers and file all required forms and documents in proper sequence and review files

for completeness and accuracy. Serve as a customer service representative for travel pay inquiries and settlements.

Review and analyzes travel orders for all branches of the Armed Forces, dependents, and DOD civilians to

determine in each case the entitlement in accordance with applicable regulations, owners pre -shipment, shipment,

and post-shipment conditions and elements to evaluate the needs and services of the owner against the eligibility and

entitlements of the individual. Initiates, researches, coordinates and prescribes per diem, travel entitlements, and

certain travel administrative policies in the Joint Federal Travel Regulations (JFTR), Volume I for military

members, and in the Joint Travel Regulations (JTR), Volume 2 for Departme nt of Defense (DOD) civilian

employees. Provides written and telephonic interpretations of JFTR/JTR regulation. Review requests and initiate

requests for advance decisions on per diem, travel allowances and entitlements. Provide timely written response

summarizing the research and findings. Reviews and evaluates issuances which implement JFTR/JTR provisions,

and articles and pamphlets published by the DoD Per Diem Committee. Advise and makes recommendations to

superiors of impact of JFTR/JTR revisions. Knowledge of DOD, (Department of the Army), FORSCOM, DFAS

regulations, policies, and guidelines. Review any questionable or unresolved cases. Brief DTS, per diem, travel and

transportation entitlement related topics to elements within or outside SCARNG Interfa ces on an occasional basis

with Program Management Office (PMO)-DTS, FORSCOM, HQDA, DFAS and other Government and non-

Government agencies, and appropriate staff members to supply and obtain information concerning automated travel

requirements and issues. Maintains liaison with DFAS on issues concerning payment of tr avel entitlements as in the

JFTR and JTR. Ensure proper preparation of military personnel actions like Officer Evaluation Reports, promotions,

AT and ADT orders. Review Military Personnel Record s providing guidance on military pay and personnel actions

such as recruitment, Military Occupational Specialty, and personnel strength. Research complex pay issues, review

incoming regulations, and assisting in development of procedures and directives. Di stribute workload and adjust as

necessary, maintain current knowledge and answer questions on procedures, policies, and directives. (Contact

Supervisor: Yes, Supervisor's Name: Mr. Glenn Martin, Supervisor's Phone: 803 -806-1428)

Georgia Army National Guard 11/2010 12/2011

South Carolina Army National Guard 11/2006 - 10/2010

Georgia Army National Guard 9/1998 - 4/2003

Automated Logistics Specialist

Establish and maintain stock and other documents such as inventory, automated and manual accounting r ecords.

Review and verify quantities received against bills of lading, purchase request and shipping documents. Performing

inventory including ordering, receiving storing supplies, locating and cataloging stock. Process paperwork for

soldiers needing their initial issue. Issuing office supplies, TA-50, uniforms, boots, etc. Contact vendors to obtain

product and/or services, price, availability, delivery schedule, and other information. Research a variety of supply

documents, and computer listings to validate input processing or determine reasons for discrepancies. Maintain

extensive and effective contacts with higher headquarters, parent installation, and depot property, financial, and

procurement personnel to exchange information, resolve problems, or deter mine corrective actions needed. Prepare

documentation and make suggestions to change stock or model numbers, cancel items, increase quantities ordered or

received change stock or model numbers for similar information and submits through channels in order t o correct

discrepancy listings, quantities for which payment must be made, location of stock, and similar requirements.

Provide billeting to soldiers mobilizing and demobing from the GGCTC on Ft. Stewart. Coordinate and manage all

repair parts activities to include monitoring the Prescribed Load Lists (PLL) to ensure that regulatory requirements

are met. Read, and interpret regulations and directives pertaining to the supply phase of the Army National Guard

maintenance program. Plan and implement changes in procedures and conducts training on supply procedures. Issue

tools and special tools, parts, and supplies on hand receipts to personnel. Inventory supplies and equipment in the

storage area. Conduct follow-up actions to expedite delivery of problem requisitions, parts, and tools not in the

Army supply inventory, and shortages or discrepancies requiring special handling.

(Contact Supervisor: Yes, Supervisor's Name: LT Isaac, Valarie 912-***-****)

REFERENCES

Charles Strickland

Phone Number: 770-***-****

Email: *************@*****.***

Maxine Thorpe DFAS

Phone Number: 912-***-****

Email Address: maxinethorpe@us,army.mil

Heidi Storey USPFO Financial Technician

Phone Number: 803-***-****

Email:*****.******@**.****.***

Valarie Isaac Army LT

Phone Number: 912-***-****

Email: ************@*****.***

Education

Description: Achieved High School Diploma

Liberty County High

Hinesville, GA US

High School or equivalent - 6/1998

Major: Business

Minor: Math

3.0 out of 4.0

Ashford University (online)

Major: Business

Minor: Accounting

Currently Enrolled

DeVry Online

Oakbrook Terrace, Illinois US

Some College Coursework Completed - 9/2008

6 Semester Hours

Major: Accounting

Minor: Business

GPA: 3.2 out of 4.0

Relevant Coursework, Licensures and Certifications:

Microsoft office, word, excel, and PowerPoint

Typing skills 65wpm

Georgia Work Ready Certificate #ZXBSQFJ17NBP

MILPAY Course Certificate 40 hrs

DTS course Certificate 40 hrs

Contact this candidate