Manager Customer Service

Daryle Fuller

*** ****** ******, **********, ** *7811

Home 423-***-****, ********@*****.***

Background Experienced manager with a diversified background over the past 20 years. Experience

includes manufacturing, sales, and finance. Familiar with accounting, human resources,

and collections. Recognized for expert customer service abilities.

Employment History

Walters Management, Kingsport, TN 2011 to 2012

Assistant Branch Manager

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and

willing to help others when needed; effectively resolving conflicts at appropriate times;

and assisting new managers and other staff to become familiar with policy and

operations. Effective in stressful situations. Dealt tactfully and effectively with difficult

customers. Developed correspondence and assisted office manager. Experienced

manager with excellent team abilities.

World Acceptance, Newport, TN 2007 to 2011

Assistant Manager/ Relief Manager

Experienced manager with excellent team abilities. Highly regarded by all employees for

friendliness, hard work and the ability to learn new procedures very quickly. Ability to

communicate effectively with customers, management, and staff. Maintained and

encouraged customer loyalty through the courteous and efficient resolution of disputes,

complaints, and discrepancies. Provide support to management by handling all routine

and administrative work such as coordinating office services, preparing budgets and

cash flow statements, maintaining records, tracing information, coordinating details of

business trips, and organizing special projects. Trained new employees.

Rent A Center, Morristown, TN 2006 to 2007

Account Manager

Directed and coordinated activities to implement institution policies, procedures, and

practices concerning granting and extending lines of credit and loans. Established

credit limitations on customer account. Examined, evaluated, and processes loan

applications. Reviewed collection reports to ascertain status of collections and

balanced outstanding. Established procedures for custody and control of assets, records,

loan collateral, and securities to ensure safekeeping. Evaluated effectiveness of current

collection policies and procedures.

Rosey Rentals, Morristown, TN 2005 to 2006

General Manager

Managed retail store and supervised employees. Planned and prepared work schedules,

assigning employees to specific tasks. Applied knowledge of time management in

accounts department. Formulated pricing policies on merchandise according to

requirements for profitability of store operations. Coordinated sales promotion

activities. Expedited communication between upper level management and general

personnel. Prepared and directed workers preparing merchandise displays and

advertising copy. Supervised employees engaged in sales work, taking of inventories,

reconciling cash with sales receipts, keeping operating records and preparing daily

record of transactions. Prepared and presented ideas or profitability at strategy

meetings. Ordered merchandise and prepared requisitions to replenish merchandise on

hand. Ensured compliance of employees with established security, sales and record

keeping procedures and practices. Established a successful pattern of growth. Answered

customer complaints and inquiries. Demonstrated effective presentation skills.

Interviewed, hired and trained employees. Assisted subordinates and supervisors in

identifying and resolving problems. Consistently met or exceeded collections goals.

Lindsay's Market, Dandridge, TN 2001 to 2005

Cashier/ Assistant Manager

Helped in preparation of daily deposits. Ordered merchandise and prepared requisitions

to replenish merchandise on hand. Answered customer complaints and inquiries. Locked

and secured store.

American Bottling, Knoxville, TN 1999 to 2001

Sales

Managed existing accounts and solicited new customers. Consistently met or exceeded

sales goals. Provided excellent customer service to insure customer retention. Five time

Salesman of the Month award winner for highest increase in sales.

Quality Craft, Inc, Morristown, TN 1991 to 2001

Supervisor

Managed all aspects of production, assembly, and shipping operations. Managed group

of 35 associates comprising hourly staff, managers, and material specialists and led the

development of self-directed work teams. Led production improvements and initiatives

that resulted in outstanding quality reputation, safety records and reputation. Oversaw

production, profit line P&L, quality, manufacturing engineering, contract

administration and procurement. Performed raw material, first-release, in-process, and

final inspections of machined products. Oversaw production planning and scheduling,

materials management, inventory, manufacturing, assembly, test procedures, production

machinery, and quality assurance. Maintained safety records, bills of lading, staff

schedules, and production records. Designed machining processes for part development

including tooling, gauging, and inspection requirements. Ensured compliance of

process controls at machining and assembly areas. Ensured quality control standards

were maintained. Ensured quality through testing raw materials and in-process samples.

Planned, promoted, and organized training activities related to product quality and

reliability. Demonstrated record of high performance standards. Coordinated machinery

maintenance schedules and building facilities team. Coordinated daily in-house

production to fulfill customer orders and forecasting requirements. Achieved a

significant improvement in product quality and reduced cycle time. Experienced in

management, personnel development, performance evaluation, and team development.

Education Tennessee Technological University, Cookeville, TN 1991

B.S., Secondary Education, Minor: Math, GPA: 3.1, Major GPA: 3.5

Summary * Personnel Training and Evaluation/Supervisory Skills * Interpersonal/Vendor

Communications * Word Processing/Document Presentations * Document

Management/Organization

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