Customer Service High School

Alycia Van Bysteren

Email: ********@*****-********.***

Address:

City: Central Point

State: OR

Zip: 97502

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Cashier at Walmart for a period of almost six months. I am a highly- motivated, energetic and friendly individual. I also have and outstanding record of communication skills along with very friendly and quick Customer Service. I have also worked in a College based environment. I was a cafeteria cook for the period of a term and worked in a very fast paced, stressful environment. So I am confident in confronting tasks that may be under pressure and/or of a stressful nature, and I am certain I will deal with these tasks in a calm, reasonable manner.

Educational Background:

High School Dipolma from Crater High School, Central Point OR 1/2001 to 6/2011 (Arts)

Job History / Details:

Career Overview

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Cashier at Walmart for a period of almost six months. I am a highly- motivated, energetic and friendly individual. I also have and outstanding record of communication skills along with very friendly and quick Customer Service.

I have also worked in a College based environment. I was a cafeteria cook for the period of a term and worked in a very fast paced, stressful environment. So I am confident in confronting tasks that may be under pressure and/or of a stressful nature, and I am certain I will deal with these tasks in a calm, reasonable manner.

Core Strengths

Cash management

Local/state health laws

Credit card processing

Multi-line phone usage

Strong organizational skills

Listening skills

Type at least 60 WPM

Internet Research

Fast learner

Strong client relations

Adaptive team player

Creative Problem Solver

Microsoft Power point

Customer Service

Data Entry

Strong Communication Skills

Accomplishments

General Accomplishments

I have been on Deans List in College for achieving a 3.0 or higher.

I have been recognized on various occasions and been rewarded with excellent customer service/ communication skills.

I have always been a person who will do things outside of my general title to help fellow co workers or the company and I have been recognized for such situations..

Kudos for picking up extra shifts when normally not scheduled.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

May 2012 to October 2012

Walmart McCook, Nebraska

Cashier

Dealt first hand with Customer Service and specialized computer/ register skills.

Also worked in a very fast paced, often stressful environment.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Organized the store by returning all merchandise to its proper place.

Built long-term customer relationships and advised customers on purchases and promotions.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Kept conversations going by friendly association, and practiced strong communications skills with pleasant voicing.

Expressed appreciation and invited customers to return to the store.

Answered customer questions regarding store merchandise, department information and pricing.

Educational Background

2011 Crater High School Central Point, Oregon

High School Diploma Arts

High school diploma.

Awarded the Warner and Parker Scholarship.

Exceeded deadlines.

Active in community groups.

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