Customer Service Sales

Derek Waddell

Email: ********@**********.***

Address:

City: Paducah

State: KY

Zip: 42003

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Award winning Leader, driven to exceed expectations. Delivers results through building quality relationships, setting expectation levels high, and motivating people passed obstacles.

Educational Background:

High School Dipolma from Shawnee Community College, Ullin IL 1/2001 to 3/2001 (Business Management)

Job History / Details:

Career Overview

Award winning Leader, driven to exceed expectations. Delivers results through building quality relationships, setting expectation levels high, and motivating people passed obstacles.

Core Strengths

Leadership

Talent evaluation

Talent development

Numbers evaluation

Inventory control

Team building

Critical thinking

Profit management

Sales

Learning agility

Conflict resolution

Relationship building

Persuasive speaking

Customer service

Accomplishments

Leadership - Results

12 month trend 125 percentage sales-to-plan

12 month trend of at or below allocated labor hours utilization

YTD Number 1 in St. Louis region in Profit percentage

12 month trend 140 percentage comp sales

Inventory Control

Lowest shrinkage percentage in St. Louis region ( > 1 percentage shrink)

Awards - Recognition

2011 President's Club - Diamond (Top 50 GM)

YTD President's Club - Diamond (Top 50 GM)

Work Experience

March 2011 to 10/19/2012 12:00:00 AM

Lenscrafters Paducah, KY

General Manager

I serve as General Manager and Optician. In 18 months, my team and I have taken this store from last place in our region, to first in the region, and top 50 in the entire company. Currently trending at 125 percentage to plan and 140 percentage comp sales over the past 12 months.

January 2012 to 10/19/2012 12:00:00 AM

StrongInGod.com Paducah, KY

Owner

I own and operate a Christian living website, including inspirational blog and ministry.

February 2008 to 10/19/2012 12:00:00 AM

AlpyneProductions.com Paducah, KY

Owner - Producer

I own and operate an instrumental sales website, promoting my own music. I produce, write, and record all instrumental music. The site has become a self-sufficient turn-key platform for leasing rights to my music. It is ranked in Google and has over 4,000 members.

July 2007 to February 2011

Doctor's ValuVision Paducah, KY

Retail Manager

I served as floor supervisor, scheduling manager, and optician. We went from a 2.2 million dollar store, with 78 percentage CSAT customer satisfaction scores, to a 2.8 million dollar store, with 93 percentage CSAT customer satisfaction scores at the time of my departure.

April 2003 to October 2008

El Chico Paducah, KY

Server, Bartender, Expo, Line Cook

I learned every position in the restaurant, became a trainer in each, maintained a high level of customer service. I stayed on part-time to train new associates after taking a management position at another company, in an un-related field.

November 2002 to April 2003

Sears Paducah, KY

Sales

As a seasonal part-time employee in the electronics department, I was in the top 3 in all major statistical categories, including overall sales volume in the entire store. I was offered a permanent part-time position after the holiday season, but sought a full-time position with another company.

July 1999 to November 2003

Harrah's Casino Metropolis, IL

Server

I was a server and back up bartender in the Range Steakhouse on the casino. I was an award-winning service employee (3 Standing Ovation awards; the highest honor in the company for front-line service employees) and service trainer.

Educational Background

Shawnee Community College Ullin, IL

Business Management

I studied business management and general education while prepping to transfer to a four year university. I maintained a Dean's List GPA of 3.7

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