Amy McLatcher

Email: abo98d@r.postjobfree.com

Address:

City: Fort Wayne

State: IN

Zip: 46815

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated, hardworking FOH restaurant professional with skills in daily planning, operations, customer service, marketing, sales, event planning, drive profitability, and inventory management. Expertise in staff training and development, leadership, and focused to deliver an exceptional dining experience to all patrons.

Past employment history included positions and skill development in business-to-business medical sales within a six county territory, inside telecommunication sales, telemarketing sales, and environmental data collections, research, and programming.

Educational Background:

High School Dipolma from Ball State University, Muncie IN 1/2001 to 7/2002 (Health Science: Biology, Chemistry, and Public Health)

Job History / Details:

Summary

Dedicated, hardworking FOH restaurant professional with skills in daily planning, operations, customer service, marketing, sales, event planning, drive profitability, and inventory management. Expertise in staff training and development, leadership, and focused to deliver an exceptional dining experience to all patrons.

Highlights

Service-oriented

Natural leader

Strong work ethic

Supervisory skills

Customer-oriented

Staff scheduling

Food service background

Conflict resolution techniques

Full service restaurant background

Trained in performance and wage reviews

Hiring and training

Marketing and advertising

Adaptable

Increased Repeat Customer Business

Event planning and coordination

Fine and casual dining experience

Server/Hostess/Bartender

Business to Business Experience

Management and policy development

Verbal and written communication

Detail-Oriented

Friendly and Adaptable

Experience

March 2009 to March 2012

Mulligan's Restaurant and Pub Angola, Indiana

Assistant Manager, Server, Bartender

Clearly and promptly serviced guest through professional etiquette, communication, staffing, conflict resolution, marketing, food quality control, service standards, inventory management, and promotion of a positive atmosphere. Led and directed team members and performed checkouts of FOH employees. Helped with FOH scheduling, dishes, soup/salad station and appetizers when kitchen was in need of assistance. Increased revenue through marketing and up selling techniques while bartending and serving. Helped with party and event planning. Worked with the GM to ensure customer satisfication, to promote specials, and to form a team mentality between staff members.

April 2008 to March 2009

Club Soda Fort Wayne, IN

Server

Provided a fine dining experience and atmosphere for our customers through excellent service, drink and wine presentation, polished and proper dinnerware set-up, friendliness, humor, multi-tasking, food and beverage knowledge, resourcefulness on cooking techniques and ingredients, professional etiquette and dress, promptly resolved any customers needs or issues, increased check averages, ensured cleanliness, and worked as a team when needed for parties and special events.

April 2006 to April 2008

Blackwater Cafe Moneta, Virginia

Server, Bartender, Hostess

Provided customers with casual and fine dining experiences through all job duties as described above, with focus on repeat customers and developing tailored meals to fit special dietary needs for customers. Enjoyed helping with many positions, taking reservations, working as a team, developing and growing interpersonally and professionally, and implementing communication and customer service skills.

Education

2002 Ball State University Muncie, Indiana

Bachelor of Science Health Science: Biology, Chemistry, and Public Health

3.3/4.0 GPA

Golden Key National Honors Society

Dean's List

Boys and Girls Club Leader

American Red Cross Volunteer

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