Manager Customer Service

Andre Minors

Email: *********@********.***

Address: ** **** ******

City: Somerset

State: NJ

Zip: 08873

Country: USA

Phone: 908-***-****

Skill Level: Director

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

To Whom It May Concern:

I take this opportunity to enclose a copy of my resume for your review and thank you in advance for your careful consideration of the same.

I am a Director of Warehouse Operations / Warehouse Manager with more than twenty-five years of diverse experience in contract negotiation and the development and daily operation of Distribution Centers and Warehouse Facilities, personnel, systems and equipment. My unique blend of managerial, planning, communicative and negotiating skills contribute to a strong commitment to achieve and surpass established business objectives.

In my current role as Vice President of Operations for this electronics distribution company, I was tasked with the responsibility of closing two Warehouse Facilities and starting up a new Distribution Center. This entailed directing the business relationships, negotiating contracts, establishing and maintaining budgets, managing operating expenses via the review and approval of invoices, establishing key performance indicators for projects and personnel, developing warehouse systems and projects and managing all sustainability projects. Previous roles as Warehouse/Operations Manager afforded me the opportunity to efficiently run the day to day operations of various warehouses.

My strong knowledge of business relationship management, supplier contract management, manufacturing and co-packing processes, customer order fulfillment, inventory control, and reporting processes, coupled with the aforementioned experiences make me a good candidate for an array of positions. I believe that this, coupled with my strong communication skills, analytical thought process, great management and interpersonal skills would make me a great asset to your company.

I welcome the opportunity to speak with you. Please contact me at the telephone number or email address listed above.

Thank you for taking the time to consider my application.

Sincerely,

Andre Minors

ANDRE MINORS

30 Fort Street E-mail address: *********@********.***

Somerset, NJ 08873 Cell 908-***-**** Home 732-***-****

SUMMARY:

Director of Operations / General Manager with more than twenty-five years of diverse experience in contract negotiation and the development and daily operation of distribution centers and warehouse facilities, personnel, systems and equipment. An effective leader with a unique blend of managerial, planning, communicative and negotiating skills. A strong commitment to achieve and surpass established business objectives by utilizing and coordinating available resources.

EXPERIENCE:

ZEIKOS, Incorporated

86 Northfield Ave., Edison, NJ 08837

Vice President - Operations

2011 to Present

Serve as Senior Manager responsible for optimizing the operations of ZEIKOS via the streamlining of processes and cost efficiencies. Managed a team of 40 permanent employees and up to 85, this included a fluctuating part-time staff for special projects.

* Direct business relationships, activities and processes across all functions. Restructured the entire operations of the Office and Distribution Center by finding synergies and bucketing responsibilities into teams.

* Responsible for the establishment of a new Distribution Center, moving two warehouses from Jersey City to one Distribution Center in Edison NJ. This included: 1) the management of contracts for office construction, Security monitoring system, racking, RF system, building leases, operating costs and wiring; and 2) the maintenance of contractual relationships, reviewing and approving all invoices to be paid to suppliers and contractors.

* Work in tandem with the CFO in the annual budget process for the Distribution Center.

* Prepare weekly payroll along with warehouse temporary workers.

* Reduced freight costs in excess of $50,000 annually through negotiations with foreign and domestic freight companies.

* Reduced the costs supplies and corrugated Boxes in excess of $30,000 annually through negotiations with various suppliers.

* Enhanced the warehouse management computer system to maximize operational efficiencies. Responsible for its implementation, roll-out, training of staff and continued up-keep to ensure optimization.

* Responsible for the reduction of costs in the operations of the warehouse. To this effect, negotiated discounts with various clients and contractors, reduced charge-backs, restructured personnel and minimized waste in the department.

* Worked with the warehouse systems provider to improve or upgrade various warehouse operations designed to deliver efficiencies or savings.

* Evaluate all major customer shipping orders along with the factory/delivery orders for quality check and to ensure ability to meet customer demands. Liaise with traffic, sales and warehouse department to verify accuracy and timeliness of deliveries.

* Responsible for the hiring of contractors in the building of the new distribution center and the staffing up of employees.

Highlights include:

Negotiated with contractors and reduced cost before signing contracts/agreements.

Sent out bids for Racking to various companies. Worked with staff in optimizing pricing options.

Cut all overtime in the Distribution Center, working a max of 40 hrs. Sunday-work fully eliminated in the Distribution Center while maintaining production levels, significantly reducing overtime expense.

Negotiated with UPS a very aggressive tier discount on ground rates and 82% on LTL shipments.

Worked with a Freight Broker who searches for the best rates, delivering tremendous savings.

Reduced container cost from $325 to $275 per container.

Establish a communication for the logistics of the containers as they arrive in the US.

Worked with an E-commerce Company to develop a process to pick and ship direct to consumer.

Negotiated and received substantial savings on all our supplies.

For the New Warehouse project, established the processes for the storage rack fulfillment and storage.

Franco Apparel

221 Docks Corner Road, Edison, NJ 08810

Distribution /Operations Manager

2001 to 2011

Responsible for the running of the operations for this 140,000 sq. ft. warehouse. Managed a team of 32 permanent employees and up to 100 part-time staff for special projects.

* For this new company, established the structure of the department and effected the day to day operations.

* Established roles and responsibilities and formulated procedures for teams and individual staff members.

* Worked with various departmental managers in maximizing quality controls and operational efficiencies.

* Worked with Vice President of Operations to reduce costs in the entire company`s structure, including shipping rates, staffing, and hardware efficiencies.

* Implemented a preventative maintenance program to enhance equipment performance and prevent breakdown.

Highlights included:

Created a formulaic spreadsheet that was utilized in determining specificities (man-hours, # of staff, duration and cost) for projects.

Created a control system that determined supply levels and allowed for timely re-orders.

Increased productivity while significantly reducing overtime in the warehouse.

AMS Logistics

1835 Burnet Ave., Union, New Jersey 07083

Warehouse Manager

1997 to 2001

Managed the operations of two warehouses in two separate locations. Coordinated their smooth functioning by daily assigning personnel to various tasks as determined. Reorganized the warehouses, establishing new methods of handling, storing, and shipping merchandize. Developed and implemented new procedures for all areas of the warehouses. Responsible for the quality assurance of merchandize, hiring and scheduling of manpower, productivity, facility maintenance and housekeeping. Made presentations detailing entire warehousing process to potential customers in order to get new business for the firm. Established training and hiring policies.

BOOKAZINE, INC.

75 Hook Road, Bayonne, New Jersey 07002

Director Of Operations

1994 to 1997

Directed the day to day functioning of this 125,000-sq. ft. warehouse. Responsible for its organization, productivity, timeliness of order fulfillment, accuracy of order selection, quality of packaging and labeling, hiring and scheduling of manpower, inventory control and delivery. Coordinated warehouse activities through three managers and five supervisors. Adjusted schedules as necessary in receiving, order processing and shipping areas to meet customer requirements. Formulated and implement policies, procedures and controls.

GOLDEN LEE BOOKS

1000 Dean Street, Brooklyn, NY

Director of Operations

1991 to 1994

Directed and oversaw the operations of four warehouses located nationwide. Monitored the daily output of all functions to determine if production and quality goals were being met in the four warehouses. Acted as a liaison with other functions such as customer service, sales, purchasing and accounting in areas where issues overlapped. Monitored the payroll data collection and preparation of weekly staff payrolls.

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