Customer Service Manager

Susan Leach

Email: ********@*********.***

Address:

City: Bellingham

State: WA

Zip: 98225

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Bellingham High School, Bellingham WA 1/2001 to 5/1979 (Journalism)

Job History / Details:

Professional Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Skill Highlights

Complex problem solving

Excellent communication skills

Resolution-oriented

Exceptional multi-tasker

Opening/closing procedures

Team leadership

Markdown/promotional procedures

Store maintenance

Inventory control

Proficient in cash management

Customer service expert

Fashion knowledge

Work Experience

August 2010 to September 2012

Coach North Bend, WA

Assistant Manager

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Scheduled, trained and supervised 15 member team.

May 2009 to July 2010

Sterling Health Insurance Bellingham, WA

Customer service Call Center for Medicare

Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Awarded highest score ever attained for quality customer service.

April 2008 to May 2009

Fred Meyer Bellingham, WA

Sales Associate

Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis. Demonstrated that customers come first by serving them with a sense of urgency. Priced and stocked inventory. Was solely responsible for Merchandising and displays in the Juniors Department..

September 2007 to April 2008

Bed Bath and Beyond Bellingham, WA

Sales Associate

Computed sales prices, total purchases and processed payments..Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Administered all point of sale opening and closing procedures.Replenished floor stock and processed shipments to ensure product availability for customers. Accurately balanced cash drawer after every shift.Communicated all merchandise needs or issues to appropriate supervisors.

October 2005 to September 2007

Fashion Bug Marysville, WA

Store Manager

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Managed sales transactions with a revenue stream of one million annually.Hired and trained all sales staff. Generated monthly and annual sales reports. Tracked and reported Loss prevention.Scheduled employees per monthly budget amount. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Hired, trained and Managed a sales staff of twelve members. Created close relationships with customers and gave one on one professional customer service. Responsible for all shipping and receiving as well as inventory.

Balanced Daily receipts.. Bank deposits.

February 2002 to October 2005

Toy Parade Bellingham, WA

Associate Manager

Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Earned management trust by serving as key holder, responsibly opening and closing store.Worked as a team member to provide the highest level of service to customers.Shipping and receiving freight. Pricing inventory and sales markdowns.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Accurately balanced cash drawer after every shift. Cross-trained and provided back-up for other team members when needed.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

November 1991 to February 2002

Sweet Dreams Daycare Bellingham, WA

Owner/ Operator

Developed daycare contract. Interviewed potential clients. Prepared and maintained case folder for each assigned child.Carried out daily meal planning and preparation, activities and scheduled bi monthly field trips.Taught preschool format. Loved and cared for each child as if they were my own.

Education and Training

Bellingham High School Bellingham, WA

High School Diploma Journalism

4.0 GPA

Advertising manager for high school newspaper (4 years)

Community Involvement

Enriched by the unique opportunity to assist seniors. These duties include: house keeping, grocery shopping, Doctors appointments and companionship. It is a very rewarding position that helps Seniors to remain independent in their own homes.

Contact this candidate