Customer Service Assistant

Amber Cooper

Email: ********@**-********-********.***

Address:

City: Lithonia

State: GA

Zip: 30058

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Nursing Assistant with experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment. Seeking a CNA position in a long term care or rehabilitation facility.

Educational Background:

High School Dipolma from Caregiver Solutions, Stone Mountain GA 1/2001 to 10/2012 (Certified Nursing Assistant)

High School Dipolma from Everest Institute, Stone Mountain GA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Certified Nursing Assistant with experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment. Seeking a CNA position in a long term care or rehabilitation facility.

Licenses

CNA License

CPR & First Aid Certification

Skill Highlights

Good problem solver

General housekeeping

Mobility assistance

Feeding assistance

Valid Ga drivers license

Patient-focused care

Calm and level-headed under duress

Medical terminology knowledge

Venipuncture/blood draw

Practiced in sterilization techniques

Wound cleaning/care ability

Abides by infection control standards

Feeding assistance specialist

Adept in oxygen machine maintenance

Body mechanics competency

Tracheotomy care

Talent in obtaining/charting vital signs

Patient positioning understanding

Understands medical procedures

Grooming and bathing assistance

Tubule feedings and medications

Compassionate

Good listener

Fast learner

Reliable transportation

Worked with patients with,ALS, Dementia, Alhiemers, And Schzofenia

Professional Experience

September 2011 to March 2012

Private Home care Duluth, Georgia

Caregiver

Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Read and recorded temperature, pulse and respiration.

Prepared patient rooms prior to their arrival.

Reported any unusual circumstances in the patients' condition or environment.

Provided a comforting and soothing environment.

Maintained sanitary residents' and program rooms.

Followed safe lifting techniques and individual resident lifting instructions.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Maintained a clean, healthy and safe environment.Assisted with patient transfer and ambulation.

Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Promoted personal and co-worker safety.

Maintained a clean, orderly and well-stocked environment.

October 2010 to September 2011

Private Home care Stone Mountain, Georgia

House Manager

Read and recorded temperature, pulse and respiration.

Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Documents objective data and routine aspects of patient care.

Reported any unusual circumstances in the patients' condition or environment.

Provided a comforting and soothing environment.

Helped residents programming goals and increase their independence.Followed safe lifting techniques and individual resident lifting instructions.Cooked appetizing and satisfying meals and snacks.

April 2010 to October 2010

First Lithonia Medical Lithonia, Georgia

Volunteer (Medical Assistant)

Prepped and draped patients in a sterile fashion.

Addressed patients' concerns and questions regarding procedures with professionalism and compassion.

Positioned patients for optimal comfort before procedures.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Requested scripts from doctors and verified insurance and coding.

Gathered supplies needed for cardiac imaging procedures.

August 2008 to March 2010

Mrs. Winners Lithonia, Georgia

Cashier

Customer Service

Cash Handling

Food Preparation

Education and Training

2012 Caregiver Solutions Stone Mountain, Georgia

Certified Nursing Assistant

2010 Everest Institute Decatur, Georgia

Medical Assistanting

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