Customer Service Manager

Jacquelyn McMillen

Email: ********@***************.***

Address:

City: Hilliard

State: OH

Zip: 43026

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A flexible and energetic manager seeks a role as a Assistant Manager. Extensive restaurant and food service experience.

Educational Background:

High School Dipolma from E.C.O.T, Columbus OH 1/2001 to 5/2008 (General)

Job History / Details:

Objective

A flexible and energetic manager seeks a role as a Assistant Manager. Extensive restaurant and food service experience.

Core Qualifications

Staff training/development

Efficient multi-tasker

Inventory control and record keeping

Cash handling

Delivers exceptional customer service

Supply ordering

Ability to handle/resolve problems

Management and leadership experience

Able to work in a fast paced environment

Energetic, friendly and enthusiastic

Professional Experience

May 2012 to Current

Tim Hortons Columbus, Ohio

Baker/Customer Service

Followed proper food handling methods and maintained correct temperature of all food products.Quickly and courteously resolved all guest problems and complaints.Prepared bakery and specialty products such as bagels, breads and pastries.

August 2011 to October 2011

Dish Network Hilliard, Ohio

CCS I

Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.

February 2008 to September 2011

Burger King Columbus, Ohio

Manager

Took necessary steps to meet customer needs and effectively resolve food or service issues. Ordering Inventory. Scheduling employees. Cash Control. Training employees. Hiring employees-New hire paperwork. Terminate employees. Counting Inventory. Cleaning/ Maintenance. Computer operations. Properly taking temperatures of product. P.O.P Placement. Food and Cash Loss Prevention. Food quality assurance.

December 2007 to February 2008

Skyline Chili Hilliard, Ohio

Server

Greeted each customer with friendly eye contact.Prepared checks itemizing total meal costs and sales taxes.

July 2005 to December 2007

Fazoli's Columbus, Ohio

Shift Manager

Cash Control. Counting inventory. Ran Shifts with little or no help. Ran each position as required.

Education

2008 E.C.O.T Columbus, Ohio

High School Diploma General

Westland High School 2004-2007 - JROTC 2004-2007. Showed leadership with community service activities and other functions. 2 awards for outstanding cadet performance.

Reference's

Bonna Brimhall- GM Tim Hortons 614-***-****

Scott Pierce- Ast. Manager Burger King-614-***-****

Tony Garnon- GM Tim Hortons 614-***-****

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