Customer Service High School

Kathleen M Gutierrrez

Email: abo8qi@r.postjobfree.com

Address:

City: El Paso

State: TX

Zip: 79932

Country: USA

Phone: 915-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction and can maintain a high level of professionalism, patience and efficiency to minimize client dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Burges High School, El Paso TX 1/2001 to 6/1995 (4 yrs basics)

High School Dipolma from Baylor University, El Paso TX 1/2001 to 11/2012

High School Dipolma from Burges High School, El Paso TX 1/2001 to 11/2012

Job History / Details:

Career Overview

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction and can maintain a high level of professionalism, patience and efficiency to minimize client dissatisfaction and increase customer loyalty.

Core Strengths

High customer service standards

Dedicated to process improvement

Troubleshooting skills

Product knowledge

Item entry

Order Processing

Computer literate

Supply ordering

Curriculum development

Effectively work with parents

Interactive teaching/learning

CPR certification

Strong problem solving ability

Excellent communication skills

Conflict resolution proficiency

Type 35 wpm

Goal-oriented

Staff development/training

Cash handling

Management and leadership experience

Strong restaurant serving experience

Staff scheduling knowledge

Team-oriented

Food preparation experience

Accomplishments

Exceeded corporate target for customer satisfaction for 13 months in a row

Controlled AHT- average handle time under 4 minutes in fast paced environment and exceeded site goals weekly per incentive.

Supervised top sales team to monitor sales and goal achievement.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Assisted clients and customers over the phone regarding store operations, product, promotions, and orders

Consistently generated additional revenue through skilled sales techniques.

Work Experience

August 2010 to November 2012

Redcats U.S.A El Paso, TX

Customer Service Representative

Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Led a team of customer service representatives to increase service center profitability.

September 2008 to September 2010

Red Lobster El Paso, TX

Server Trainer

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Performed all transactions in an efficient and professional manner. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Maintained knowledge of current menu items, garnishes, ingredients and preparation method. Suggested additional items to customers, as appropriate, to increase restaurant sales.

December 2008 to October 2009

West Corporation El Paso, TX

Customer Service Representative

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication.

May 2002 to November 2004

Flying Colors Learning Center El Paso, Tx

Lead Afterschool Teacher

Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and administrators. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Managed classrooms of 25 students ages 5-11. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects

March 2001 to March 2007

Cracker Barrel El Paso, TX

Server Trainer

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Portioned, arranged, and garnished food, and served food to waiters or patrons. Prepared checks itemizing total meal costs and sales taxes.Took food orders and relayed orders to kitchens or serving counters. Trained new employees. Responded to resident or guest complaints regarding food or service. Observed diners to anticipate any additional needs and respond to requests

March 1995 to February 1999

Domino's Pizza El Paso, TX

Assistant Manager

Conducted daily pre-shift and weekly meetings to ensure efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Counseled and disciplined staff when necessary. Consistently stayed under monthly controllable expense budget. Drove food costs down by effectively improving inventory procedures and reducing waste levels. Managed food delivery. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Money handling. Daily, nightly, weekly and monthly reports. Executed daily production lists. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Developed and maintained exceptional customer service standards.

Educational Background

El Paso Community College El Paso, TX

Marketing

Coursework in Business, Marketing and Communications

Baylor University Waco, TX

Biology

Specialized coursework, undergraduate

1995 Burges High School El Paso, Texas

High School Diploma 4 yrs basics

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