Customer Service High School

Catherine Cage

Email: abo8q3@r.postjobfree.com

Address:

City: Hillsboro

State: OR

Zip: 97124

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a motivated individual with 15 years of experience in retail sales, customer service and pharmacy.

Educational Background:

High School Dipolma from PCC, Portland OR 1/2001 to 6/1996 (Chemistry, Microbiology, Human Anatomy and Physiology.)

High School Dipolma from University of Oregon, Portland OR 1/2001 to 11/2012

High School Dipolma from Beaverton High School, Portland OR 1/2001 to 11/2012

Job History / Details:

Professional Summary

Excellent communicator with 15 years experience working in a demanding call center environment as a Customer Service Representative.

Skill Highlights

Courteous demeanor

Excellent communication skills

Energetic work attitude

Active listening skills

Customer service expert

Multi-line phone talent

Dedicated to process improvement

Conflict resolution proficiency

Excellent time management skills

Meticulous attention to detail

Microsoft Outlook, Word and Excel

Focused on customer satisfaction

Work Experience

March 2001 to December 2011

Wellpartner Portland, OR

Customer Service Representative/Technician

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Create a profile of the patient's health and insurance information in the computer. Effectively resolved insurance rejections and other billing issues. Completed new and updated patient profiles, including lists of patient medications. Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

September 1999 to March 2001

Postal Prescription Services Portland, OR

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Addressed customer service inquiries in a timely and accurate fashion.

May 1996 to September 1999

AARP Beaverton, OR

Customer Service/Technician

Provided friendly customer service at prescription drop-off and pick-up counters. Communicated directly with doctors' offices via telephone, fax and email. Entered new patient profiles and prescriptions into medication input software system. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Verified patient data and billing information. Communicated with all customers and staff in a pleasant and professional manner. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Appropriately resolved customer issues, complaints and questions.

Education and Training

1996 PCC Portland, OR

Associate of Science Science

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