Human Resources Help Desk

Derrick Evans

Email: abo8m0@r.postjobfree.com

Address:

City: Sacramento

State: CA

Zip: 95815

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A Help Desk Support Specialist position which will utilize my technical skills and knowledge

Educational Background:

High School Dipolma from Madison Area Technical College, Madison WI 1/2001 to 6/2011 (Help Desk Support Specialist)

High School Dipolma from Moraine Park Technical College, Madison WI 1/2001 to 11/2012

Job History / Details:

Summary

A Help Desk Support Specialist position which will utilize my technical skills and knowledge

Education

2011 Madison Area Technical College Madison, WI

Associate of Applied Science Help Desk Support Specialist

Dean's List (Spring 2010 - 2011)

Moraine Park Technical College Fond Du lac, WI

Associate of Applied Science Help Desk Support Specialist

Experience

July 2012 to August 2012

Kforce Staffing Greenwood Village, Colorado

Help Desk Representative

Participated in launching the Command Center

Worked directly with hospital staff resetting LAN passwords

Developed support tickets for HP, Intermec, and Ricoh printers

Developed tickets using E-Service Management

Provided thorough support and problem resolution for employees.

December 2011 to July 2012

Mind Bank Consulting Group Golden, Colorado

Help Desk Support Specialist

Provided base level IT support to company personnel.

Use Remedy ticket handling/resolution system

Referred difficult issues to upper management while maintaining positive rapport with employees.

Add/Edit/Remove users in Active Directory

Provided base level IT support to company personnel.

Trained new employees and explained protocols clearly and efficiently.

Supported employees with Blackberry and VPN issues

August 2011 to December 2011

TDS Telecommunications Madison, Wisconsin

Help Desk Support Specialist

Processed an average of 70 inbound and outbound technical support calls.

Configured and set up WIFI equipment

Configured Netgear, Actiontec, Linksys, and 2Wire modems and routers

Provided thorough support and problem resolution for customers.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Configured TCP/IP on customer computers

Sold PC Remote as well as other TDS products to customers

Supported customers having data connectivity issues.

March 2007 to August 2011

Cole Technology Group Milwaukee, Wisconsin

Human Resources Assistant / Technician (US Navy)

Researched database systems to verify correct data of applicants

June 1991 to December 2006

US Army Milwaukee, Wisconsin

Logistics / Human Resources / Information Systems Manager

Maintained database systems

Provided users with technical support on computer problems

Managed backup, security and user help systems

Contact this candidate