Customer Service Manager

Neal Harral

Email: *********@********.***

Address: ** ******** *****

City: Bella Vista

State: AR

Zip: 72715

Country: USA

Phone: 479-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Roy aaiAiNealaaii Harral

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Roy aaiAiNealaaii Harral

36 Sherlock Drive *********@********.***

Bella Vista, Arkansas, 72715 Phone: 479-***-****

Objective

I have a wide variety of experience between four different companies. 13 years Wal-Mart, 10 years Fujifilm, 2 years AMD Industries, 2 years Pam Transport. 27 years of work experience. I am a hard worker that wants to make a contribution to an organization that requires my skill set. Thanks for your consideration in advance!

Summary of Qualifications

I have many years of experience in management, which include and not limited to customer service, production, transportation, marketing, and sales. References available upon request.

Professional Experience

Pam Transport, Inc. April 2010- May 2012

Driver Manager, daily management of a fleet of 50 drivers including dispatching, monitoring customer service, managing home time off.

EVS aaiaii Expedited Services Manager aaiaii ran a fleet of 130 teams handling expedited freight for current customer base.

Driver Teaming Coordinator, managing the pairing and routing of drivers to run team for the company. Managed up to 270 teams, all time high for PAM transport, with a goal of 325 teams.

AMD Industries, Cicero, Illinois August 2007 aaiaii February 2009

Account Executive, responsible for selling custom displays to Wal-Mart, Samaaiais Club and the supplier community.

This includes design, engineering, prototyping, and producing displays for use at retail.

Fuji Photo Film U.S.A., Inc., Bentonville, Arkansas 1997 aaiaii 2007

National Account Manager 2005-2007

aai Responsible for sales of mini-lab equipment to new Wal-Mart & Samaaiais Club stores and upgrade equipment for existing stores.

aai Responsible for photographic paper sales to the entire chain.

aai Consistently exceeded quotas on both equipment and paper.

aai Achieved annual increase of 10% in sales.

aai Conducted monthly and quarterly meetings with Wal-Mart Buyers to ensure the customersaaiai satisfaction.

aai Responsible for marketing 1-hour photo business in Wal-Mart stores.

o Established in-store retail-tainment events and created marketing kits to address Wal-Mart photo sales drivers throughout the year.

o Facilitated Wal-Mart Photoaaiais achievement of commendable sales increases in on-line services, enlargements, greeting cards, CDaaiais, 4X6 digital prints, and personalized photo products as a result of these initiatives.

Regional Marketing Manager 1997-2005

aai Charged with sales & marketing of mini-lab equipment for Wal-Mart and Samaaiais Club 1-hour photo and connection centers in three regions.

aai Traveled with and solicited feedback from Wal-Mart District and Regional Managers.

aai Utilized many marketing tools to heighten customer awareness of film developing, including: A-frame signs at the door entrances, yard signs for driveway entrances and exits, in-store PA announcement CDaaiais, cart corral signs, fliers, buttons, t-shirts, and miscellaneous marketing kits.

aai Initiatives were instrumental in driving Wal-Martaaiais market share to 33% of the total industry.

Fujicolor Processing, Inc., Elmsford, NY 1996 aaiaii 1997

National Distribution Manager

aai Administered all daily operations.

aai Saved the company $3 million dollars in transportation costs during this six month special assignment.

Wal-Mart Stores, Inc., Bentonville, Arkansas 1984 aaiaii 1996

Distribution Manager, Photo Division 1994-1996

aai Directed film distribution.

aai Managed daily operations of Film, Pharmaceutical and Jewelry Departments.

aai Administered inter-company mail delivery among all Wal-Mart and Samaaiais Club stores.

aai Supervised 125+ drivers

aai Managed entire fleet which included purchasing, maintenance, safety, driver training, asset disposal, etc.

Also held the following positions in the Photo Division: Regional Photo Manager, Production Supervisor, Customer Service Manager, Film Distribution Supervisor

Education

POPAI Masters Program

George Karrass Negotiations Training

Dale Carnegie Course

Wal-Mart Corporate Education

Walton Institute of Retailing

United States Navy

Oklahoma State Tech

Bentonville High School Graduate

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