Quality Assurance Technician

**** ********** ** 614-***-****

Columbus, OH **231 ******@******.***

Michael F. Stone

To obtain the position of 2nd or 3rd level support specialist, entry-level

Objective

programmer or similar position in information systems.

06/2009 to present Collabera Morristown, NJ

Experience Outlook 2007 Migration Tech

On assignment at JPMorgan Chase

Assisting Chase employees migrating from Lotus Notes

Configuring Outlook 2007

Converting NSF files to PST and importing

Supporting all aspects of Outlook 2007

Remote support with LanDesk

VPN support

04/2009 to 06/09 SmartSource West Chicago, IL

Tech Support Analyst

On assignment at JPMorgan Chase

Assisted in migrating WaMu systems to Chase

Used Radia to remotely install software

Included software and hardware

Was all remote assistance with LanDesk

Windows XP Pro, Vista Business

Migrated users from Outlook 2003 to 2007

Short term contract ended

10/2008 to 12/2008 Global Resources Ltd Tinton Falls, NJ

Deployment Technician

On assignment at Medco in Dublin, OH

Imaging new HP desktops and laptops using Ghost

Configuring Outlook 2007

Installing additional software

Installing computer at the user s desk

06/2005 to present PC Help Express Hilliard, OH

Service Technician

In home repair of desktop and laptop computers

Includes hardware dx and replacement, OS installation and data

recovery

Maintaining a high level of professionalism

08/2005 to 06/2007 ACS, Inc. (www.acs-inc.com) Dallas, TX

System Technician

Doing 2nd level support at the Scotts Miracle-Gro account.

All aspects of desktops, laptops and printers on a network

Imaging and deploying new machines with Altiris

Handling complex issues with hardware, software and networking

Support Windows 2000, XP and Office 2003 among other software

Configuring Outlook 2000 and 2003 (Exchange Server)

Transfer and/or repair PST files in Outlook 2000/2003

Remote support using Altiris remote control

12/2004 08/2005 Apex Systems, Inc. Dublin, OH

Computer Tech Contractor

Worked on assignment at The Scotts Company in Marysville, OH doing

2nd level helpdesk support. I repair and maintain Compaq laptops and desktops

Image machines with Altiris, minor printer repair and use Peregrine service

center to receive, handle and close tickets and tasks

01/2004 11/2004 TEKsystems, Inc. Dublin, OH

Technical Support Contractor

Working on assignment at Nationwide Insurance supporting internal customers

Telephone/remote support of proprietary & 3rd party software including Office,

Windows NT, Windows XP with remote assistance, hardware, WAN, wireless

Used Peregrine ServiceCenter for ticketing system

03/2003 12/2003 Comp-Est (CCC Information Svcs) Columbus, OH

Technical Support Analyst

Tested Comp-Est software for quality assurance.

Telephone support of Comp-Est software, hardware, networks.

2002 2004 On Call Technologies Westerville, OH

On Site PC Technician

Did PC repairs and upgrades at the customer s home or business.

Give informal training on Windows 98/Me/XP and other popular software.

2001 2003 Sears Hardware Grove City, OH

Commercial Services Manager

Non-commission commercial sales.

1996 2001 Honda R&D Americas Raymond, OH

Systems Engineer

Use of AS/400 and RPG for database support and reports

Was on a team that supported hundreds of users on an Ethernet/Token Ring

LAN/WAN.

Configuration and installation of new computers and peripherals.

Assisted in Lotus Notes implementation, administration and support.

Admin tasks including adding users, setting and modifying user and group

policies, changing passwords, etc. on NT servers.

Troubleshot and corrected network connectivity problems including software,

hardware and cabling.

Helped staff the helpdesk.

Was the IBM Thinkpad specialist.

2002 Columbus State University Columbus, OH

Education

A.S. in Computer Programming

GPA > 3.0

Certifications CompTIA A+ Certified Professional (2003 specifications)

Other Interests I am a licensed amateur radio operator

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