Joyce Gitch

Email: abo8ex@r.postjobfree.com

Address: **** ***** **** *****

City: Coralville

State: IA

Zip: 52241

Country: USA

Phone: 319-***-****

Skill Level: Director

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

JOYCE A. GITCH

1927 Brown Deer Trail

Coralville, IA 52241

319-***-****

abo8ex@r.postjobfree.com

CAREER SUMMARY

An accomplished administrative director with broad experience in managerial, technical, and operational matters. Successful negotiations and mediations of worker compensations claims. Highly successful in recruiting, training, and coaching high performance work teams. Proven experience in developing effective strategies to enhance employee morale, customer satisfaction, and organizational profitability. Achieve Global (Zenger Miller) certified trainer.

BUSINESS EXPERIENCE

Walmart

Director of Health and Wellness 2010- present Cedar Rapids, IA

Responsible for 12 pharmacies and vision centers with a budget of over $80 million

Successfully implemented Total Quality to all pharmacies and vision centers

Exceeded sales and profit goals

Successfully recruited top talent

Director of Human Resources 2006- 2010 Cedar Rapids, IA

Responsible for all HR functions for 12 Walmart stores in Iowa

Reduced turnover from 89% to 50%

Increased associate satisfaction by 20 basis points

Implemented and carried out a successful succession plan for all management

GSTC

Director of Human Resources & Safety 04/2005 - present Walford, IA

Responsible for recruiting, retention, safety, work comp for two sites and two separate companies.

Reduced turn over from 119% in April to 53% in June

Formalized policies and procedures to ensure fair and equitable treatment of employees

Implemented a structured orientation program

Victor Plastics, Inc. Victor, IA Director, Human Resources& Safety, 2003 " 2005

Responsible for all human resource, safety, workers compensation, and payroll functions for 3 manufacturing facilities. Implemented safety teams that included hourly employees, which reduced the accident index rating by 25%

Successfully mediated the backlog of workers compensation claims resulting in closing 90% of old claims with a significant reduction in costs.

Reduced payroll expenses through negotiations and combining four payrolls into one, which resulted in a savings of 100K per year.

Reduced custodial expenses by $70K while increasing overall satisfaction

Crane Valves Washington, IA

Manager, Human Resources, 2002 " 2003

Responsible for all human resource and safety functions for facilities in Iowa, Alabama and Missouri. 70% of time was spent working on closing existing workers claims through investigation and mediation.

Implemented safety teams which resulted in a 30% reduction in work comp costs.

Mediated workers compensation claims within Corporate budgeted constraints.

Researched, negotiated, and implemented a total restructuring of the companys compensation and benefits program that resulted in savings in excess of $500K.

Improved employer/employee relations which resulted in a decrease of union grievances by 50%. All grievances were settled in the first two steps of the process.

Through restructuring, reduced the headcount in payroll and human resources by 50%.

Greene County Medical Center Jefferson, IA Charge Nurse, 2001 " 2002

Responsible for patient care.

Rain and Hail, LLC. West Des Moines, IA Manager, Human Resources, 2000 " 2001

Responsible for payroll, benefits, compensation, recruitment, training, management of ESOP plan administration including stock issuance and investment supervision for 12 worldwide divisions.

Managed company insurance plans.

Negotiated a three-year rate-guaranteed contract with health insurance carrier.

Increased staff by 250 in one year following acquisition of a new book of business.

Land OLakes, Inc. Fort Dodge, IA

Manager, Human Resources " Ag Division of Feed, Swine, and Seed, 1999 " 2000

Responsible for human resource management for 3000+ employees at over 100 locations.

Implemented comprehensive Performance Management Process for all levels of employees.

Restructured and implemented compensation system which included job description development and re-evaluation to assure fairness and market equality.

Member of Succession Planning Team.

Fort Dodge Animal Health Division Fort Dodge, IA

American Home Products

Manager, Human Resources, 1997 " 1999

Responsible for human resource management, including benefit administration, safety, workers compensation, hiring, terminations, contract interpretations, settlement of grievances, and all communications with the United Food and Commercial Workers Local 129P.

Lead management team to successfully address two union organizing attempts at subsidiary plants.

Implemented a Supervisor/Management training program that lead to a 20% reduction in grievances per year.

Reduced workers compensation claims by 15%.

AAI American Athletic, Inc. (formerly AMF) Jefferson, IA

Vice President, Human Resources and Customer Service, 1986 " 1997

Served as Vice President of the Board from 1986 to 1993 with corporate responsibilities as a member of the five member investment group.

Researched, negotiated, and implemented a total restructuring of the companys compensation and benefits program that resulted in savings in excess of $1 million.

Assisted in the creation and implementation of a new construction subsidiary. This entity represented a new, integrated concept in sports arena construction.

Assisted in the design, and was responsible for the implementation of an incentive compensation program based upon cost savings and company profitability which increased profits by $500K annually.

Created and implemented a quality assurance and warranty tracking program which resulted in more than $200K of savings annually and significantly increased customer satisfaction.

Successfully negotiated four three-year contracts with the UAW, which resulted in a $500K reduction in wages, elimination of COLA, and a 25% lower wage for new hires.

Created and managed the integration of Deming manufacturing methodology to increase product quality, decrease manufacturing costs and enhance employee morale.

AMF American Jefferson, IA

Human Resources Manager, 1984 " 1986

Employee Relations Administrator, 1983 " 1984

Personnel Assistant, 1981 " 1983

Nurse/Secretary, 1974 " 1981

PREVIOUS PROFESSIONAL EXPERIENCE

Worked as a Nurse for Greene County Medical Center, Jefferson, IA (1973 " 1974), and for the University of Iowa Hospitals, Iowa City, IA (1971 " 1973).

COMMUNITY INVOLVEMENT

President, Jefferson Rotary Club

Member of Rotary International

Elected to City Council in 1989, served 1989 " 1998

Mayor Pro Temp. 6 years

Member of the Board of Directors of Jefferson Chamber of Commerce

President of Greene County Country Club

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