Customer Service Quality Assurance

Beau Peterson

Email: *********@********.***

Address: PO Box 13522

City: Portland

State: OR

Zip: 97213

Country: USA

Phone: 503-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Beau Peterson

PO Box 13522, Portland, OR 97213

Cell Phone: 503-***-**** / Home: 503-***-**** / *********@********.***

Profile

Most recent experience is as a local haul intermodal container driver for a national transportation company. Extensive office management experience prior to driving, with hands-on skills in office operations and all administrative functions, including executive-level administrative assistance, word processing, document management, and personnel management. Special projects work in systems design, quantitative analysis and quality assurance. I am comfortable in a fast-paced, multi-tasking environment. Varied duties over the years include the banking industry, fraud detection and analysis, quality control development, document imaging technology and other group project work.

Work History

July 2009 - Oct. 2012 Local Haul Intermodal Container Driver

J.B. Hunt, Portland, OR

* Transported inter-modal containers between the railroads and customers.

* Provide outstanding customer service to local customers

* Prepared and submitted DOT logbooks and Daily Activity log forms

* Conducted pre and post trip inspections and coordinated with maintenance for issues found on trucks and trailers

* Processed Bills of Lading

May 2006 - Mar. 2009 Short Haul Driver

Quantum Resource Recovery, Inc. Beaverton, OR (Please don`t contact - Reference available)

* Drove various 18 wheel tractor and trailer combinations, including end-dumps, flat beds, vans and drop boxes.

* Picked up and delivered various recyclable materials

* Responsible for the proper operation and maintenance of equipment

* Prepared and submitted appropriate paperwork for the pick up and delivery of recyclables, including bills of lading

* Used personal initiative to prioritize and accomplish runs to customers based on posted dispatches, shared among several drivers.

Feb. 2005 - May 2006 Long Haul Driver

Werner Enterprises, Omaha, NE

* Drove 18 wheel tractor and 53 foot trailer safely, courteously and expediently

* Picked up and delivered customer loads on time, in all weather

* Determined the most efficient route to destinations, including fuel stops

* Prepared and submitted appropriate paperwork to the home office in Omaha, and to customers

* Worked one-on-one with customers to resolve pick up and delivery issues, overages and shortages, and customer satisfaction issues

* Maintained driver logs (via Qualcomm satellite system) and truck operating documentation in good order

* Answered questions, as needed from D.O.T., scales, highway patrol and other roadway officials.

* Managed repairs and ensured appropriate actions during contingencies, including road breakdowns and equipment repair issues.

* Worked with dispatch and fleet manager to achieve the highest efficiency operations for the Company.

* Certified for Hazmat, and carried hazmat loads safely.

* Safely, courteously and efficiently delivered many loads throughout Canada

Sept. - Dec. 2004 Controller

Columbia Gorge Hotel, Hood River, OR

Responsibilities:

* Supervised a hotel accounting department with a cash flow of $3,000,000

* Negotiated best contract and payment schedules for seasonal cash flows

* Developed and implemented aggressive cost control measures

* Served as acting General Manager during absence of the owners

Achievements:

* Resurrected a failing accounting function in three months` time

* Improved accountability for all managers in reporting and managing $400,000 payroll

* Resurrected a failing human resources function, to include 100% drug testing and accident reporting

* Stemmed the flow of inventory shrinkage by 50%, improving control and accountability

* Reference available upon request. Position eliminated when owners returned and took over some functions.

Apr. 1998 - Apr. 2004 Operations Analyst II

Wells Fargo Bank, Portland, OR

* Worked on a small, elite team to develop a QA group

* Developed policies and procedures for the QA group

* Developed sampling and feedback process for the QA group

* Performed internal audits for a department of 150 personnel

* Worked on a small, elite team to develop a web-based user interface

* Wrote requirements documents for web-based interface

* Analyzed customer accounts for fraud activity and took appropriate action

* Set up and maintained court-blocked accounts

Education

Sept. 1978 - June 1982 Portland State University

Portland, OR; Bachelor of Science Degree in Business Administration w/3.01 GPA

International Business Certificate

Sept. 1993 - June 1994 Hawaii Pacific University

Honolulu, HI; One years` course work completed toward MBA w/4.0 GPA

Skills

* Effective interpersonal and communications skills

* Results-oriented prioritizing and time management

* Detail oriented and value challenges

* Comfortable in use and application of personal computer, including strong MS Office suite

* Clean driving record last five years

* Excellent credit history

* Strong military leadership training and experience

* Pre-enrolled for TWIC card

* Valid Passport

* -X- endorsement on CDL (All endorsements)

Extra Curricular Activities

* Serve as Neighborhood Watch Coordinator

* Volunteer on Community MAX Light Rail neighborhood impact discussions

* Volunteer on Neighborhood Zoning and Planning committee

Contact this candidate