Carla Capasso

Email: abo8dm@r.postjobfree.com

Address: *** ***** ****** ****

City: Davis Junction

State: IL

Zip: 61020

Country: USA

Phone: 815-***-****

Skill Level: Director

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CARLA CAPASSO

356 MISTY MEADOW LN 815-***-****

DAVIS JCT, IL 61020-9443 abo8dm@r.postjobfree.com

SUCCESSFUL LEADER, EQUALLY EFFECTIVE AS A TEAM MEMBER.

Highly organized and able to multi-task. Professional demeanor and attentive to detail. Broad cross-functional leadership

experience across all core business functions with emphasis on finance, debt acquisition, debt management, debt collection,

development and commercialization, credit analysis, sales, marketing, finance, and human resources.

Expert in the area of Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Fair Patient Billing

Act (FPBA), Credit Repair Organizations Act (CROA), Fair Credit Billing Act (FCBA), and Bankruptcy education.

PROFESSIONAL EXPERIENCE

Kraberg Consunmer Services Inc. 2010 to present

www.kcsi.us www.businesscreditexpert.org

Rochelle, IL

Kraberg Consumer Services, Inc. is a national credit restoration company that works with individual clients, businesses, and

creditors to improve credit profiles. KCSI also helps small businesses establish credit with Dunn and Bradstreet and obtain

financing through the private and public sector. Consumers and lenders use KCSI when consumers need to obtain funding.

President

Senior Operating Executive with full strategic planning and P&L management skills. Achievements include rapid company

growth and quadrupling annual revenues in one year. Challenged to drive and sustain rapid, profitable growth through strong

and decisive leadership of sales and marketing, daily business operations, technology and engineering, finance, human

resources, IT and quality.

Organizational Leadership. Built a focused leadership team, strategy, culture and business model that positioned company

as the industry leader in North Western Illinois based on sales volume and market share throughout key segments.

aa P&L Performance. Achieved/surpassed all financial goals for 2 consecutive years: Increased contribution margin

by 68% in 2 years

aa Business Revitalization. Strengthened the operations, competencies and performance of entire business unit.

Upgraded affiliate relationships to include several national banks, credit unions, investment firms, and consumer

advocate attorneys.

aa Market Expansion. Expanded geographic market coverage by conducting sales in all 50 states. Negotiated and

closed strategic alliance with debt buyers, collection agencies, real estate brokers, and mortgage brokers.

aa New Sector Expansion. Spearheaded simultaneous entry into the business credit sector, small business lending and

establishment led to explosive growth. New sector proves to provide an 80% contribution margin

aa Technology Advances. Constructed robust technology infrastructure to support rapid growth and led successful

client, affiliate, and company communications, financial reporting, call center and wireless management upgrades.

aa Industry Recognition. Company remains in perfect standing with the Attorney General, Federal Trade

Commission, Better Business Bureau, and the Consumer Financial Protection Bureau

aa Author of 2 ebooks currently being sold on Ebay and Amazon

Cardinal Recovery Group, LLC 2008-2011

Elgin, IL

Cardinal Recovery Group LLC is a collection agency that purchases debt that is 4 years old and older. Debt is purchased for

pennies on the dollar and is often more difficult to collect because it has past the Statute of Limitations. This company makes

high risk debt purchases for high profits.

Collection Manager

Directed high-profile client engagements and teams of analysts and client representatives.

aa Purchase of debt and development of collection strategy

aa Advanced relationships with strategic alliances for the purpose of debt acquisition and collection

aa Launched an entrepreneurial venture and established a successful credit score improvement service

aa New business venture generated revenues by utilizing dead weight

aa Developed and implemented an entire administrative process and structure to professionalize the business, improve

productivity and increase accountability.

aa Collections, Collector training, Hiring, and termination

Collection Manager 2006-2008

Dekalb County Solutions LLC.

Sycamore, IL

aa Development of collection strategy

aa Collections, Collection Management

aa Approved significant monetary transfers and trades in an effort to prevent fraud.

aa Increased monthly revenue stream per collector by 50% through strategic financial planning

aa Skip Tracing, Training, Hiring, Terminations

Assistant General Manager 2001-2003

Capital Acquisitions and Management Company, Inc.

Rockford, IL

aa Managed a 200-employee collection operation generating more than $6 million in annual revenues.

aa Promoted 3 times in the first year of employment

aa Reported directly to the general manager and owners of the company

aa FDCPA training, Compliance

aa Controlled and documented debt inventory flow, and managed the collection floor.

aa Responsible for collections, customer service, and financial reporting, hiring, terminations, and reconciliations

EDUCATION

BS, Finance, University of Phoenix, 2012

DeVry Keller School of Management, MPA, current enrollment

aa Life and Health Insurance Producers License, 2005

aa Registered with NMLS - ID # 963630

aa Mortgage originators License 2012

aa Extensive training on the Fair Credit Reporting Act (FCRA), Fair Debit Collection Practices Act (FDCPA),

Credit Repair Organizations Act (CROA), Fair Credit Billing Act (FCBA), Bankruptcy Education, Fair

Patient Billing Act (FPBA)

VOLUNTEER WORK

aa 2012 I currently host financial seminars at churches for the general public

aa Raised over $1,000 for the new Ann & Robert H. Lurie Childrenaaas Hospital of Chicago

aa Marathon runner for several charities

aa 2010 Spoke at the Capital building in Springfield, IL prior to the Governors State of the State to advocate for the

Early Intervention program

aa 2005 I created a play group for children with disabilities to bring families together and teach sign language to kids

who may not have had a voice otherwise

aa 2002 Motivational speaking at the Cheers for Children Brunch fundraiser for The Larkin Center in Elgin Illinois

aa 1996-1999 Owned and operated a marketing company which required public speaking at trade shows. Also had

small acting parts on television shows, Early Edition, Cupid, and Chicago Hope

aa 1993 Public speaking at events to promote the River Boat movement

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