MARIO G. GUNANAYAGAM

** ******** **.

Toronto, Ontario

M1X 1S5

Home: 416-***-**** Cell: 416-***-**** Email: abo8cw@r.postjobfree.com

EDUCATION:

**** ** **** ****** ** Campus PMP Certification (continuing)

1996 To 1998 InterNet Training Group Certified Novell Engineer

1995 To 1996 Seneca College Local Area Network Certificate

1993 To 1995 Seneca College Microcomputer Support Analyst Certificate

1991 To 1992 University of Toronto Bachelor of Science (part-time)

1989 To 1991 York University Bachelor of Science (part-time)

1987 To 1989 College Edouard Montpetit (Mtl) Graduated in Pure and Applied Science

1983 To 1987 MGR-A-M Parent Secondary (Mtl) High School Diplomas (in French, D.E.S)

PROFESSIONAL DEVELOPMENT:

2001-07

- Six Sigma - Advanced Microcomputer Support

- TCP/IP for Networks / Win2000 Server - Postscript Interpreter Training (by Fiery)

- FreeFlow suites / Variable Data-Marketing - Advanced Marketing & Management

1998-99

- Local Area Network and Data Communications - Micro-computer Support Applications II

- Introduction to PC Networking & Database - Introduction to UNIX Fundamentals

1996-98

- Micro-computer Support Applications I - PC Operating Systems, multi platform

- Problem Solving Processes - LAN/WAN Administration

1995-96

- Caring for Your Customers (IVR) - Dealing with Upset Customers (IVR)

- Diffusion of Anger

PROFESSIONAL EXPERIENCE:

2009 - 2011 Target Investment Inc.

(1 years) Technical Resource Manager

I was responsible for all IT projects and deployment / testing of all new systems and enhancements. As a

secondary duty, I managed and trained support & sale teams on all aspect of Information Technologies, and

provided recommendations and advise to upper management for ongoing improvements.

1996 2009 Xerox Canada Ltd.

(6 years) Senior Consultant

(4 years) Senior Systems Analyst

(2 years) Production Color Systems Analyst

Technical Environment Network: Novell, WinNT, Windows Server, Unix and Mac IP. Operating Systems:

Windows, OS/2, UNIX, Linux, TCP/IP & Mac OS system. Software: MS Office,, Adobe suites, PageMaker,

Visio, EFI Color Works & Profiler, MTD, All Major color management softwares, VI applications, Automation

workflow applications, FreeFlow suites, etc. Hardware: PC s, Macintosh, Routers, Production Colour Laser Printer,

Multifunctional Device, Fiery, Scanner, CD-ROM, SyQuest drive, X-Rite densitometer, Spectrometer,

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MARIO G. GONZAGA

PROFESSIONAL EXPERIENCE (continued):

Design, implement and support connectivity solutions for Xerox Colour Laser printers and servers. .

Setup networks, workflow automation and provide technical support for major Trade Shows.

Support Sales, Marketing and Jnr. Analyst on customer demos, presentations, project management and RFP.

Troubleshoot and develop solutions for all PC and Mac applications in multi-operating system.

Support Xerox solutions in a networked environment for dealers and external major accounts and banks.

1995 - 1996 Canon Canada Inc.

(15 months ) Applications Specialist, Graphic Systems Division (Bilingual)

Technical Environment Network: Novell, CopsTalk, Vines and AppleTalk. Operating Systems: Windows,

Windows 95, OS/2 & Mac system. Software: MS Office, WordPerfect, Photoshop, PageMaker, Corel Draw, EFI

Color Works, Fiery Print Calibrator, etc. Hardware: PC s, Macs, Colour Printer, Multifunctional Device, Scanner,

Design, implement and support connectivity solutions for Canon Colour Laser printers.

Train dealers and Direct Sales Representatives (DSR) across Canada on network connectivity for printers.

Setup networks and provide technical support for major Trade Shows.

Support DSR and dealers on customer demos and trainings and implementation.

Troubleshoot and develop solutions for all PC and Mac applications in multi-operating system.

Support Canon printers in a networked environment for dealers and external customers.

1990 - Present Xerox Canada Ltd.

( 3 years ) Bilingual Network Services System Analyst

Technical Environment Network: Novell, TCP/IP, Phonenet, CopsTalk and LocalTalk. Operating Systems: DOS,

Windows, OS/2 & Mac system (7.1 & 7.5). Software: MS Office, Lotus, WordPerfect, Harvard Graphics,

Photoshop, Corel Draw, EFI Color Works, Fiery Print Calibrator, etc. Hardware: PC s, Macintosh, Colour Laser

Printer/copier, Fiery, Splash, ColorQ, Cyclone, Scanner, CD-ROM, SyQuest drive, X-Rite densitometer.

Aid end users through telephone support in resolving difficulties encountered in using software, operating

systems, network and hardware.

Assist customers install print drivers, scanner drivers, downloader and spooler utilities.

Troubleshoot and develop solutions for all PC and Mac applications in multi-operating system.

Support Xerox Colour Laser printer in a networked environment for internal and external customers.

Support Field Analyst and Sales Representatives by analyzing customer requirements and recommending

potential network connectivity and software solutions.

( 1 years ) Bilingual PC Application Support Analyst

Technical Environment Network: Novell. Operating System: DOS & Windows. Hardware: IBM compatible

PC and laser printers. Software: MS Office, Lotus,, Quicken, Corel Draw, Harvard Graphics, Photostyler, etc...

Answer questions and provide guidance on the usage of applications, system hardware & software.

Troubleshoot and resolve network access problems

Help customers install, configure and connect print drivers to appropriate printer on the network.

Isolate printer and PC hardware problem and initiate service call

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MARIO G. GONZAGA

PROFESSIONAL EXPERIENCE (continued):

1989 To 1990 Micropublishing Services Canada ltd.

( 1 year) Camera/Scanner Operator

Filmed confidential documents into microfiche and scanned documents into optical disks.

ACCOMPLISHMENT:

2007 Top Analyst Diamond Award - Americas

2005 Analyst of the Year

2004 Analyst of the Year

President s Club

1998

1998 Two Customer Hero Award (Member of Xerox Heroes Hall of Fame)

Top Analyst North America (Canada & US)

1996

1993 Award of Excellence

I developed a unique networked service reporting system for Bell Ontario. This reporting system involves placing Bell s

service calls via Envoy Network System, which reduced response time by 55%. The process was so successful that Bell

Quebec implemented the same system. As a secondary outcome I located, with Bell, 109 printers and placed them on

contract through Administration. These printers generate approximately $100, 000. 00 of revenue billed each year. I

was honored with an Award of Excellence.

President s Club

1992

INTERESTS: Reading, learning new technologies and traveling

REFERENCES: Will be provided upon request.

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