Customer Service Administrative Assistant

Amber L. Grady

Email: ********@***********.***

Address:

City: Hammond

State: IL

Zip: 61929

Country: USA

Phone: 217-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Devoted Customer Service provider dedicated to offering excellent customer service with can-do attitude and willingness to help at all times in a quick and efficient manner.

Educational Background:

High School Dipolma from Sullivan High School, Sullivan IL 1/2001 to 5/1985 (Business, General)

Job History / Details:

Summary

Devoted Customer Service provider dedicated to offering excellent customer service with can-do attitude and willingness to help at all times in a quick and efficient manner.

Highlights

Focused on customer satisfaction

Deadline-oriented

Self-motivated

Expense Control

Account Management

Computer Proficient

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Accomplishments

Creative Problem Solving:

Resolved customer questions or issues through experience, knowledge and dedication to customer satisfaction.

Supervision

Supervised team of three staff members.

Reporting

Documented and resolved income analysis and reporting procedures wich led to more accurate documentation of income/expense ratios for different branch offices operating under the same umbrella.

Experience

March 2008 to Current

Hammond Pub, Inc. Hammond, Illinois

Day Shift Manager

Responsible for ordering, receiving, tracking and maintaining product inventory. Provide customer sales and service. Implemented procedures with new management to track individual employee daily auditing and cash flow verification.

January 2006 to March 2006

Innovative Staff Solutions Sullivan, Illinois

Assembly

Temporary assignment at Agri-Fab, Inc.

May 2002 to January 2005

Edward Jones Investments Sullivan, Illinois

Branch Office Administrator

Aided the Investment Representative in the establishment and growth of a start up office by marketing to new clients, scheduling appointments and by following the company philosophy on obtaining new clientèle including mass phone contacts and mailings. Performed detailed analysis of cost basis information regarding individual customer investments and provided ongoing service to existing clients. Organized Branch office activities including seminars, live video conferences and holiday events. Developed many detailed account transfers, electronic deposits/withdrawals, wire transfers and documented daily deposits to home office.

June 1985 to November 2001

First Mid-IL Bank and Trust Mattoon, Illinois

Investment Representative, Administrative Assistant

Held numerous positions beginning as a Teller and then Branch Office Manager over three employees at the age of 20. After a corporate merger, I became and IRA Customer Service Specialist and obtained my Life/Health Insurance License in order to offer tax-deferred annuities. Transferred to the main bank in Mattoon in 1994 and became Administrative Assistant to the Vice President of the Investment Center. While in that position I studied at home and obtained my Series 7 and 67, Investment Representative License and was promoted to that position as well as maintaining my position as Administrative Assistant.

Education

1985 Sullivan High School Sullivan, Illinois

High School Diploma Business, General

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