Customer Service High School

NDEYE T GUEYE

Email: ********@*************.***

Address:

City: Columbus

State: OH

Zip: 43232

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Educational Background:

High School Dipolma from Lycee Charles Degaulle, Westover Afb MA 1/2001 to 7/1990 (General)

High School Dipolma from university of dakar, Westover Afb MA 1/2001 to 10/2012

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Core Strengths

Local/state health laws

Telephone inquiries

Adaptability

Mediation

Conflict resolution

Creative problem solver

Listening skills

Excellent communication skills

Problem solver

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Active listening skills

Quick learner

Customer service expert

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

February 2009 to July 2012

Walgreens Columbus, OH

Customer Service Representative

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Contributed to annual store sales of $1.7 million per year.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background

1990 Lycee Charles Degaulle Saint Louis, Senegal

High School Diploma General

High school diploma

Coursework in Business, Marketing and Communications

Student body government representative

1992 university of dakar,

Minor in BusinessCoursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development

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