Manager Customer Service

Curriculum Vitae

Marcella Festa

Personal Details

Date of Birth: 30/12/1974

Nationality: Italian

Address: 34b Ellis Quay Aptartments,

* **** ****** *****, ****** 7.

Phone number: 087-*******

E-mail address: *************@*****.**

Education

1993: Specialisation in accountancy and commercial administration, Technical and Commercial

Institute of Augusta, Siracusa, Italy.

1992: High School Diploma, Technical and Commercial Institute of Augusta, Siracusa, Italy.

Work experience

August 2011 - Present: Sales and Marketing Manager, Sicilian Fine Foods

o I am responsible for sourcing high quality food products from Sicily for the Iris h market, as well as

operations in market, including lead generation, sales and marketing and account management.

December 2011 – Present: Founding Partner / Director, Agora Market Partners

o I offer consulting services to our clients and am responsible for sharing key knowledge of the Italian

retail market, conducting research into market trends and logistics and identifying key contacts.

February 2010- August 2011 Deli Manager Little Italy, North King Street, Dublin 7

o I was responsible for the day-to-day management of the company’s busy deli and store, including staff

rostering and stock control as well as occasionally dealing with suppliers and wholesale customers .

September 2009- February 2010: Trainee Manager, Donnybrook Fair, Donnybrook, Dublin 4.

o Responsibility for till cash-flow, floats and safe, rostering and team-building duties: Instilling a spirit of

customer service among cashiers.

September 2008- August 2009: Store Assistant, Best of Italy, Ranelagh, Dublin 6.

o Deli / off-licence assistant and till operator. stock control and ordering, liaising with suppliers, customer

relations and store set-up

June 2008- August 2008: Activity Manager, Embassy CES Summer Schools, .

o Scheduling and booking of activities and excursions for groups of students. Rostering of activity staff

February 2007- May 2008: Branch manager, SimplyMarket, Ragusa, Italy.

I managed the store’s format change to SimplyMarket in 2007 and then was responsible for rostering

o

and management of 21 staff and ordering from both internal and external suppliers. I was responsible

for ensuring branch reached staff/turnover ratios and sales targets as well as respecting HACCP

hygiene requirements. I participated in regional strategic planning meetings for the chain in all of Sicily.

December 2003- February 2007: Head of hardware/home-wares/clothing department and

Assistant Branch Manager, SMA - Auchan, Ragusa Italy.

o Selection of seasonal fashion and home-ware collections biannually at trade-fairs in Milan and

elsewhere, management of 5 staff and budget in home-ware/hardware dept. as well as assistant

managerial and display duties for entire outlet

April 1998- December 2003: Head of non-food department, UPIM, Ragusa, Italy.

o As above

April 1996- April 1998: Sales assistant in non-food sector, UPIM (Rinascente), Augusta, Italy.

o Customer service and display duties in successful home-wares department

April 1994- April 1996: Store assistant SMA supermarkets, Augusta, Italy

o Shop assistant in a busy grocery and home-ware retail environment

Language skills Other information

Italian: native language Proficient in Cima shorthand

English: excellent spoken and written skills Typing ( 50 words per minute- copied text)

French. Good spoken and written skills Full clean B driving licence

Computer Skills Interests and activities

Travelling independently

Excellent command of Microsoft Office suite

Underage volleyball coaching

Referees

References available on request

Contact this candidate