Manager Customer Service

William Petersen

Email: abo8a7@r.postjobfree.com

Address:

City: East Northport

State: NY

Zip: 11731

Country: USA

Phone: 631-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible [Pharmacy Manager with excellent communication skills demonstrated by [41] years of experience in healthcare.

Educational Background:

High School Dipolma from Brooklyn College of Pharmacy, Brooklyn NY 1/2001 to 8/1971 (Pharmacy)

Job History / Details:

Professional Background

Responsible [Pharmacy Manager with excellent communication skills demonstrated by [41] years of experience in healthcare.

Skill Highlights

Policy and program development

Intravenous therapy

ER experience

Pre-hospital Trauma Life Support (PHTLD) Certified

Certified Emergency Medical Technician, UT

Knowledge of medical terminology

Ability to manage priorities and meet deadlines

Intravenous therapy

Solid clinical skills coupled with patient-focused people skills

CPR Certified

AED Certified

IV drug therapy management

Immunization certified APHA

years experience providing in-patient and out-patient care

Accomplishments

Clinical Services:

Owned and operated an licensed nursing agency

Owned and operated an IV infusion pharmacy

Policy Development:

policy and procedure manual development for operations and state regulation

pharmacy manager policy development for daily operation

Total Quality Management:

was pharmacy owner/manager in a individual and large chain retail pharmacy

Consultant pharmacist for a close shop pharmacy chain (Omnicare) incharge of new acquisitions and customer service.

Professional Experience

May 2011 to Current

CVS Bayport, New York

Staff Pharmacist

June 2011 to June 2011

Smithtown General Hospital

April 2009 to April 2011

Rite Aid Pharmacy port jefferson, new york

Pharmacy Manager

Processed monthly reports for department performance. Managed team of medical support personnel.

Increase business thru new areas of opportunity Flu Vaccines

June 1998 to June 2008

Omnicare-Shore Pharmaceutical Plainview, New York

Clinical Pharmacist

Increase market share of the assisted living group home market thru new acquisitions, ran trade show and CPR training for sites

June 1980 to June 1998

Island Drug and Surgical Smithtown, New York

Pharmacy Manager/Owner

Starting as a retail Pharmacy expanded to surgical Supply business and later expanded to IV infusion therapy. In 1984 started Island Homecare Agency increase market share to a 10 million dollar company sold company in 2009

June 1984 to June 1985

Smithtown General Hospital Smithtown, New York

Staff Pharmacist

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

Provided patient education.

Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Prepared TPN and IV therapy for inpatient care

Maintained all confidential personnel files, license and CPR compliance records.

June 1980 to June 1982

VA HOSPITAL NORTHPORT, NEW YORK

Staff Pharmacist IV

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

Provided patient education.

Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Prepared TPN and IV therapy for inpatient care

Maintained all confidential personnel files, license and CPR compliance records.

June 1978 to June 1980

Drug World Rocky Point, New York

Pharmacy manager owner

Owned and operated and concession pharmacy within a big box store

June 1973 to June 1978

Tick Tock Drugs East Northport, New York

Staff Pharmacist

increase surgical supply business by 150 percentage

Education and Training

1971 Brooklyn College of Pharmacy Brooklyn, New York

B.S. Pharmacy Pharmacy

Certifications

CPR certified through American Heart AssociationAdvanced Cardiac Life Support (ACLS)

CPR Trainer certified through American Red Cross Association

Immunization certified thru APHA in New York

Affiliations

APhA

LIPS -Long Island Pharmaceutical Association

Keywords

First aid certified, CPR, vital signs charting, patient health data, filing, HHA, nutrition, Hoyer lifts.

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