Customer Service Medical

Sherri Williams

Email: abo88l@r.postjobfree.com

Address:

City: Knightdale

State: NC

Zip: 27545

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE: Driven and compassionate healthcare professional with 13 years hands-on experience in fast-paced Urgent Care, Physical therapy and Workman's Compensation environments. Accountable and responsible with a strong focus on patient wellness. I also offer experience in retail, marketing, recruiting, customer service and team building processes.

Educational Background:

High School Dipolma from South University, Savannah GA 1/2001 to 10/2012 (Psychology)

High School Dipolma from Fayetteville Technical Community College, Savannah GA 1/2001 to 10/2012

High School Dipolma from Sandhills Community College, Savannah GA 1/2001 to 10/2012

Job History / Details:

Professional Summary

OBJECTIVE: Driven and compassionate healthcare professional with 13 years hands-on experience in fast-paced Urgent Care, Physical therapy and Workman's Compensation environments. Accountable and responsible with a strong focus on patient wellness. I also offer experience in retail, marketing, recruiting, customer service and team building processes.

Education and Training

Present South University Savannah, GA

Bachelor of Science Psychology

1990 Fayetteville Technical Community College Fayetteville, NC

Dental Assisting

Phlebotomy, Nursing Assisting and Medical Office Billing

1984 Sandhills Community College Pinehurst, NC

Business Office Administration

Skill Highlights

Managerial

Certified Phlibotomist

Drug screen collector and trainer

Electronic Medical records

OSHA and CLIA trained

Breath Alcohol trainer and tester

Workman Compensation training/ Safety trained

HIPPA

CPR certified

Business office skills and trainer

Human resources and benefits trained

Medical insurance and medical record auditing skills and trained

Customer service trainer

Payroll training, ADP knowledge and skills

Retail

Team Building

Professional Experience

September 2006 to November 2011

NextCare Urgent Care Garner, NC

Clinic Manager

Managed facility resources, performed extensive Human resources duties to include payroll, benefits, credentialing and compliance.

Served as company liaison for medical chart audits and preparations management for inspections performed by external medical insurance companies.

Successfully managed 20 full time employees.

Managed and presented plans to clinic staff process to handle and maintain high inbound call response while providing excellent customer service and compassionate care.

My experience also includes providing customer service training and maintaining documented training of associates and secure sensitive patient documentation.

Nov. 1999 to Sept. 2006

Doctor's Urgent Care Garner, NC

Clinic Manager, Customer Service Trainer

Provided patient care and supported medical providers.

I performed medical billing/coding procedures,7 years of administrative experience.

Clerical and technical experience that included but was not limited to: managing high volume inbound and outbound calls, medical correspondence pertaining to medical charts, provider and associate scheduling, calendar training and maintaining appointments based on knowledge of interest and commitments of the company.

In addition I have experience in performing laboratory assistant duties such as CLIA waived patient testing and reporting.

August 1999 to October 1999

Cary Asthma and Allergy Clinic Cary, NC

Medical Assistant

I performed allergy testing and injections with this office.

I also facilitated patient education measures and effectively handled administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, and patient processing).

Additional duties included triaging patients, being trained to administer chest and sinus x-rays.

Sept. 1991 to Aug. 1999

Sidney Wolinsky Fayetteville, NC

Medical Assistant

I was trained to perform medical assisting and did so successfully.

I obtained my phlebotomy certification and nursing assisting education while employed with this employer.

I performed CLIA waived in addition to moderate and complex patient laboratory testing.

Maintained and processed high volume drug screening procedures, stress testing preparation, patient triage and calling in patient prescriptions.

Accurately performed and documented patient injections in medical charts under the instruction of the medical provider.

Sept. 1989 to Sept.1991

Dr. Fred Harris DDS

Dental Assistant

I performed the duties of a Certified Dental Assistant while employed with Dr.

Harris.

Duties included but were not limited to : Practicing 4 handed dentistry, performing dental panoramic x-rays, Medicaid and private insurance filing, checking in and checking out patients, preparing dental suites for patient care.

Additional Information

Able and willing to quickly relocate to area of career employment

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