Customer Service Sales

Erica Bond

Email: abo88j@r.postjobfree.com

Address:

City: Redding

State: CA

Zip: 96001

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative with a solid background in data entry, schedule management and event planning.

Educational Background:

High School Dipolma from Shasta High School, Redding CA 1/2001 to 6/2006 (General Education)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative with a solid background in data entry, schedule management and event planning.

Skill Highlights

Knowledgable in [administrative function]

Self-starter

Microsoft Office skills

Filing and data entry

Multi-Task Management

Employee training and development

Strong organizational skills

Inventory control

Multi-line phone usage

Excellent communication skills

Proficient in cash management

Presents a professional work image

Core Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive experience for all the rest.

Professional Experience

March 2010 to October 2012

Mclind & Associates Redding, CA

Manager

Organized weekly sales reports for the sales department to track product success.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Trained new employees by providing knowledge of specific store tasks and policies

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Set up and explained new membership contracts.

Communicated with vendors regarding back order availability, future inventory and special orders

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Cross-trained and provided back-up for other customer service representatives when needed.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax

Helped drive sales goals and achieve monthly quota figures..

February 2010 to September 2010

The Entertainment Group Redding, CA

Assistant

Responsible for promoting all events

Helped develop and design all events and advertisement.

Received and correctly processed both written and verbal instructions, prints and work orders.

Responsible for setting minimum standards and providing technical guidance and support for design, installation, and operation.

Helped develop and design all events and advertisement.

Collaborated with other companies

Ensured the most cost-effective production methods were employed.

Configured any human and material resources needed.

Planned and laid out work to meet production and schedule requirements.

Received and correctly processed both written and verbal instructions, prints and work orders.

September 2007 to November 2008

Majka Real Estate Shingletown, CA

Receptionist

Greeted customers entering the store to ascertain what each customer wanted or needed.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Completed and mailed bills, contracts, policies, invoices and checks

Computed, recorded, and proofread data, records and reports.

Handled multi-line phones

Efficient in data entry and filling

December 2006 to November 2007

The Rowboat Restaurant Cottonwood, CA

Server

Responsible for daily set up of ten stations.

Greeted guests and sat them at tables or in waiting areas

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

Inspected dining and serving areas to ensure cleanliness and proper setup

Kept dining room and kitchen area clean by performing cleaning and laundry duties

Performed all transactions in a cordial, efficient and professional manner

Performed serving, cleaning, and stocking duties in establishments

Stocked service stations with items such as ice, napkins, and straws

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Education

2006 Shasta High School Redding, California

High School Diploma

Additional Information

Completed The Landmark Forum. In this program they teach you skills and give you tools to help you deal with struggles or issues that might be going on at work or home. They help you overcome your insecurities and teach you that we all have the possibility to be who we want to be.

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