Manager Sales

Jose Cruz

March ****

**** ** ***** ** *****, FL 33178

Home: 786-***-****

Mobile: 305-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Executive Engineer with a large experience in the Computer Infrastructure and Information

Technology Industry. IT department manager with a diverse range of administrative experience and

personnel management during more than 10 years in the oil industry. Manager of Computer

Infrastructure, Information Technology and Business Process Transformation Projects for CITI

Group, for a federal government Ministry of Energy and for a coal mine Operations Company.

Manager-coordinator of complex and strategic Information Systems Development Projects.

Provides simultaneous support for multiple projects across administrative and technical units within

the company. Business and Service Oriented, motivated to contribute to company success and

customer satisfaction.

SKILLS HIGHLIGHTS

Over 14 years of experience in the IT industry gave me the opportunity of accumulating result-

oriented skills that also have made me very competent

o Strong leadership and resource management skills

o Motivates team while constantly driving towards key milestones and SLA to be met

o In-depth knowledge of software development lifecycle SDLC and infrastructure project

delivery

o Maintains constant awareness of project deliverables; keeps team focused on short and

long term milestones

o Ability to negotiate with vendors and contract consultants, services and products

o Provide projects executions with high standards and clear directions

o Experienced in producing and delivering communications to the executive level

o Ability to communicate effectively with management, customers and co-workers

o Department and Project operating and capital budget administration skills

o Establish positive working relationships with teams and clients.

o Ability to manage multiple projects simultaneously, assign and manage work activities,

strong organizational and planning skills, meet deadlines

o Process Reengineering knowledge

o Maintains the IT team focused on the business KPI defining metrics for tacking

o Excellent computer skills

WORK EXPERIENCE

Business Analyst

June 2012 to Present

Joint Results Corp – Miami, Florida USA

First LightWave – New York, NY USA

Active member of the team responsible for the negotiation and sales of an iron ore product used to

build a 1600 housing units project in South America. Responsible head for the implementation of a

green energy production plant to service the three housing project sites.

o Coordinated the negotiations for selling the iron ore product in a 4 years continuous

shipping contract. Worked the negotiation with two different groups in New York First Light

Wave and Miami AVVENTO.

o Defined the Business model, formulated strategies. It ended out in a Direct Sale to a broker

group in South Florida.

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March 2013

o Evaluate the feasibility to interconnect the plant to the public grid.

o Coordinate the negotiations to obtain investment from a North American financial groups,

work the Finance Model

o Ongoing monitoring of performance producer, the broker and the shipping agency

LATAM IT Projects Coordinator

March 2010 to May 2012

CITI Group – Fort Lauderdale, Florida

IT Transformation Projects Coordinator working as part of a core team that included bank

executives, top level managers, finance specialists and Regional Project Managers. Responsible for

bringing all the global Infrastructure and Technology transformation and standardization initiatives to

the 22 countries in LATAM where the firm operates coordinating diverse IT teams of 10ths of

professionals each.

o Interact with the global and regional DBA and SA managers to discuss the standardization

of monitoring Business Critical Data Bases servers such as MS SQL, Sybase and ORACLE

DB rolling out BMC Patrol in the LATAM region. Analysis to deploy FortiDB for vulnerability

scanning and SQL Guard for security and auditing

o Run calls with the global and regional SA together with DBA leaders to analyze Wintel and

Unix servers patching, BIGFIX / IBM Tivoli End-Point-Manager

o Organize and roll calls with the technical global and regional SA teams for discussing

LATAM servers virtualizations hosted in Irwin Texas, VMware vSphere implementation and

cloud computing feasibility. Discussion about the migration and standardization from

windows 2008 to windows 2012

o Coordinate discussions regarding deployment of Middle Ware tools such as WebSphere

ND, WebSphere MQ. MS IIS and IBM NDM connect:Direct

o Interact with the regional System Administration teams to discuss EOVS and EOL

o Lead discussions about Data Centers Technical capacity and technical request procedures,

to include Windows and UNIX servers mainly.

o Coordinate conference calls with the global managers and the needed personnel in the

LATAM region to discuss legal and technical constraints ‘Broad Band’ as well as human

resources matters

o Discuss with the high level PMO & BO authorities the overall program related issues and

bring the instructions and guidelines received to the region

o Coordinate the submission of data and information from the LATAM region to the global

teams

o Guarantee the adequate implementation of the new operating models discussing all HR

related issues with the LATAM IT heads

Business Analyst

June 2008 to March 2010

Latin America Development Management Group – Miami, Florida USA

First LightWave – New York, NY USA

Responsible for the negotiation, marketing and sales of geothermal green energy generation

projects in the LATAM countries. Responsible also for the purchase/sale of gas plants for other

specific niche regional markets

o Conducted the negotiation for representation of the Single Well Engineer Geothermal

System in LATAM

o Defined the Business model-Direct Sales Model, formulated strategies- Direct Sales to High

Governments Authorities.

o Evaluated the feasibility to interconnect geothermal plants in the LATAM market

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o Conducted the joint ventures negotiations with North American financial groups and defined

the market plan and the Finance Model

o Presented the projects and business cases to government authorities in some countries in

the region

o Researched the world electric energy market to elaborate the business plans and define the

content of presentations to conduct sales to the governments

Regional Marketing and Sales Manager

January 2006 to February 2008

UND USNetwork Direct Corp – Miami, Florida USA

Responsible for consulting communication networks projects and the sale of telecom equipments

and devices. Responsible for the sale of connection time to operators servicing some countries in

South America and the Caribbean.

o Direct the sale of CISCO end-to-end management software solution OpManager for a data

center. The upgrade included a router and a switch for one of the LAN’s.

o Sale of Motorola Smartnet protocol handheld radios, base station & repeaters

o Participated with the customers in the evaluation of a 34 MBIPS scalable digital voice and

data communication network.

o Also sold an IP-based network monitoring system, an open source solution

o Sale of an Avaya phone system. An assessment was conducted together with the client

who needed to connect and collaborate in real-time without limitations which included smart

phones, laptops, tablets as well as office and home phones.

IT Department Manager

September 1996 to December 2005

Anglo America/Peabody/PDVSA – Maracaibo, Venezuela

Responsible for running the department which included the implementation of large Enterprise

Information Systems and Computer Packages keeping knowledge of the new technologies and best

business practices, direct computer infrastructure projects as well as projects of telecomm services

such as hand held radios, PBX services, LAN and WAN infrastructures, including towers, shelter

facilities, lightning protection and grounding systems. Manage data storage and backup policies as

well as disaster recovery plans

o Conducted, coordinated and supported the implementation of large critical business

information systems through the entire life cycle SDLC worked with technical and

administrative units and other stakeholders. In-house development of a large Coal

Reserves Calculation and Mining System including cross-section graphical representation

of the deposit, joint ventured with Flour Mining and Metals Company.

o Managed the implementation from start to finish of an ERP system, Mincom ELLIPSE also

known as Ventyx ELLIPSE EAM software solution for horizontal industries. Benefits were

measured over 1.7 million USD.

o Implemented a large computer Mine Operations Optimization Package, Trucks DISPATCH

from MODULAR MINING SYSTEMS, 3.4 million USD Project. Immediate operating costs

reduction of over 1,300,000 USD the first year.

o Managed from start to finish a Data Center Facilities Building Implementation Project of

HP9000 rp7400 high end servers. Fault tolerance computer architecture was established

for recovery after failures implementing geographically distributed infrastructure and

operations, both HP-EMC SAN and NAS architectures were implemented. 6 senior

engineers reported to me directly and more than 25 IT technicians and engineers were

involved. Overall program cost over 5.7 million USD. Over 1300 technical and

administrative end users supported

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o Implemented a 24/7 Help Desk facility based on the ITIL methodology for first call center

level, second and third support levels. The platform was based on CITRIX desktop

virtualization architecture.

o Complete deployment of a Motorola Base station/repeater trunking network

MT1500 handheld radios

o Manager of a computer network implementation project, including LANs and WANs,

network segments, intranets and data communication systems. This included deployment

of routers, switches and firewalls, VoIP systems.

EDUCATION AND TRAINING

School: Institute of Advanced Administrative Studies

Field of Study: Executive Management

Degree: EMBA

School: University of Arizona

Field of Study: Engineering

Degree: Bachelor of Science in Electrical Engineering

School: University of Arizona

Field of Study: English as a Second Language

Degree: English Speaking, writing and understanding

I’m bilingual English-Spanish

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