Quality Medical
Resume:
Trudi Hoke
Email: ********@*************.***
Address:
City: Bend
State: OR
Zip: 97702
Country: USA
Phone: 541-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Quality/Risk Clinical Reviewer with the focus of administration of St. Charles Health System (SCHS) medical staff quality management, performance improvement initiatives and activities related to the Professional Performance Evaluation Committees (PPEC). Previous quality management experience includes Critical Outcomes Coordinator for St. Charles Medical Center - Bend Critical Care Unit, which included clinical data input and interpretation with program development, leadership collaboration and staff and organization education. During my career as an RN I have participated in and chaired various clinical quality improvement projects and committees with a steadfast commitment to promote best practice initiatives, support quality improvement and assurance programs and help promote professional excellence to drive excellence in patient outcomes and experiences.
Educational Background:
High School Dipolma from Certification of Professional Health Care Quality, Portland OR 1/2001 to 5/2010 (Nursing)
High School Dipolma from University of Phoenix, Portland OR 1/2001 to 10/2012
High School Dipolma from Central Oregon Community College, Portland OR 1/2001 to 10/2012
Job History / Details:
Professional Summary
Quality/Risk Clinical Reviewer with the focus of administration of St. Charles Health System (SCHS) medical staff quality management, performance improvement initiatives and activities related to the Professional Performance Evaluation Committees (PPEC).
Previous quality management experience includes Critical Outcomes Coordinator for St. Charles Medical Center - Bend Critical Care Unit, which included clinical data input and interpretation with program development, leadership collaboration and staff and organization education.
During my career as an RN I have participated in and chaired various clinical quality improvement projects and committees with a steadfast commitment to promote best practice initiatives, support quality improvement and assurance programs and help promote professional excellence to drive excellence in patient outcomes and experiences.
Licenses
Bachelors degree in Nursing - RN licensed in Oregon
Certified Professional in HealthCare Quality (CPHQ)
Skill Highlights
High level autonomy and self directed focus in organizational and problem-solving ability and skills
Excels at patient chart review with interpretation of medical diagnosis and patient outcomes
Proficient in application of performance improvement tools and methodologies including aptitude for navigating QI Internet sites and various data management vendors and support agencies
High collaboration ability with IT in clinical data aggregation of internal quality indicators
Well versed in CQI redesign improvement methodology
Knowledge in group processes and facilitation of performance improvement teams
Proficient in the use of Windows and MS Office Suites applications, Word and Excel
Experienced in developing, reviewing and revising policies, procedures, forms and protocols
Adapt at crafting effective oral and written reports and presentations to various groups including medical staff and organizational leaders
Knowledge in regulatory standards and interpretation including CMS and TJC
Proficient in "just-in-time" education and coaching to medical staff, organization leaders and staff regarding quality management and performance improvement strategies and techniques
Delivers excellent customer service for patients and families with-in a diverse population.
Able to utilize internal and external comparative data sources to identify improvement opportunities
Excellent at prioritizing and managing deadlines
Professional Experience
June 2010 to Current
St. Charles Health System Bend, Oregon
Quality Clinical Reviewer
Quality Clinical Reviewer - Quality Management Department
Administrator for St. Charles Health System (SCHS) Professional Performance Evaluation Committees (PPEC).
My role encompasses coordination, collaboration, communication, chart reviews, investigation and correspondence with SCHS medical staff and medical staff leadership concerning patient and SCHS staff concerns, complaints and adverse events as well as ongoing development, coordination, and compliance of Focused Professional Peer Evaluations (FPPE) and Professional Practice Evaluations (OPPE) procedures and processes.
May 2007 to June 2010
St Charles Medical Center Bend, Or
Critical Outcomes Coordinator
Quality management focus included critical care clinical data gathering and input through a data management vendor with analysis, interpretation, program development, staff education, leadership collaboration and presentations of internal quality and comparative national benchmarking markers to to various staff and organizational leaders to drive CCU process improvement initiatives in CCU,
May 1998 to May 2007
St Charles Medical Center Bend, Or
RN - Intermediate Care Unit
Staff RN - focus on telemetry monitoring of complex medical and surgical patients. Assistant Unit Manager 2005-2007 with focus on staff development, unit governance and multi-disciplined patient centered team approach.
August 1996 to May 1998
RN - Critical Care Unit
Staff RN Critical Care Unit - Focus of cardiac surgical, neurosurgical and complex medical patients. .
Education and Training
2011 Certification of Professional Health Care Quality Portland, Or
2008 University of Phoenix,
Bachelor of Science Nursing
1989 Central Oregon Community College Bend, Or
Associate of Science Nursing
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