Customer Service Sales

Jessica LaPrade

Email: abo82m@r.postjobfree.com

Address:

City: Parkville

State: MD

Zip: 21234

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Adept at working independently and in high-pressure situations that require quick thinking Technically-savvy with outstanding relationship building, training and presentation skills Experienced with various types of software to maintain order of client history and bookings Proven leadership, customer service and interpersonal communication skills Proficient in Microsoft Office, Adobe Illustrator and Photoshop Competent in the use of industrial sewing equipment

Educational Background:

High School Dipolma from The Art Institute of Philadelphia, Philadelphia PA 1/2001 to 6/2011 (Fashion Design)

Job History / Details:

Professional Summary

Adept at working independently and in high-pressure situations that require quick thinking

Technically-savvy with outstanding relationship building, training and presentation skills

Experienced with various types of software to maintain order of client history and bookings

Proven leadership, customer service and interpersonal communication skills

Proficient in Microsoft Office, Adobe Illustrator and Photoshop

Results-oriented, strategic sales professional with five years in the administrative industry

Core Qualifications

Customer service

Inventory

Filing

Basic secretarial

Critical problem resolution

Stocking and Supplies

Financial records and processing

Client assessment and analysis

Customer relations

Photoshop

Budgeting and finance

Microsoft Office

Project management

File/records maintenance

Data management

Risk management processes and analysis

Experience

August 2011 to Current

Bank of America Timonium, Md

Sales and Service Specialist

Providing financial assistance

Overseeing teller operational procedures

Meeting daily quotas in order to generate more revenue

Analyzed departmental documents for appropriate distribution and filing

Monitored multiple databases to keep track of all company inventory

Supported Teller Lead with daily operational functions

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies

Prepared correspondence, accounting and financial documents for analysis

October 2011 to January 2012

Swarovski Towson, MD

Jewelry Consultant

Opening/Closing the store

Providing excellent customer service

Calculating end of day sales and profit margins

Monitored multiple databases to keep track of all company inventory

Provided onsite training

March 2007 to March 2011

Kay Towson, MD

Jewelry Consultant

Recruit, select, train, and evaluate new employees

Provided excellent customer service

Meeting daily, monthly and yearly quotas to generate more revenue

Client scheduling for special events

Monitored multiple databases to keep track of all company inventory

Performed initial client assessment and analysis to begin research process

October 2008 to December 2010

The Art Institute of Philadelphia Philadelphia, PA

Office Assistant

Organize and promote new fun activities for the students

Budgeting for monthly expenses

Followed protocol to maintain organization of all student documents

Faxing paper work

Answering a multi phone line

Scheduled tour times for new students

Education

2011 The Art Institute of Philadelphia Philadelphia, PA

Bachelor of Arts Fashion Design

Coursework in Professional Garment Construction

Participant of Philadelphia Fashion week October 2010

Participant of Philadelphia Phasion Phest October 2010

References

Alexis Rosher, Graphic Designer 570-***-****

Carisma Thompson, Financial Consultant 443-***-****

Warren Waters, Merchandiser 443-***-****

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