Robert Webster

Email: abo82f@r.postjobfree.com

Address: ** ******* ******, *** ***-189

City: Sheridan

State: WY

Zip: 82801

Country: USA

Phone: 248-***-****

Skill Level: Management

Salary Range: 90

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Strategic Planning / Program Management / Business Restructuring / Change Management /

Solution Design Cross Functional Teams / Organizational Development

Proven senior manager who applies dynamic leadership talents to oversee direct and indirect

employees in performing key administrative and operational functions, and through them validates the

ability to design and implement operation strategies and models that reduce errors and process

variability ensuring predictable results; increasing profitability through continuous process improvement,

increased throughput, eliminating unnecessary costs and facilitating revenue growth.

Proven capable of managing multi-million dollar P&L organizations

Experienced in Government, Legal, Healthcare, Automotive, Insurance, and Back Office

verticals

Creates productive disciplined work environments and teams people want to be a part of

Effectively manages change

Over my 20 year career I have created, maintained, grown, restructured and closed a variety of

corporate, government, legal and not-for-profit organizations. The experience accumulated over my

career in not only managing operations but in business analytics, human resource management,

finance management, business system technologies, sales/sales support and quality management

have enabled me to consistently create results that yield high customer, employee and shareholder

value.

Career Highlights

Operations Management

Region Operations Manager for one of the nation`s leading document management companies. In my

role I managed four production facilities serving a territory of 14 states. My key contribution to the

company was the creation of their Subject Matter Expert Cost Centers allowing the company to retain

its revenue within the company and eliminate outsourcing work the company had ability and resources

to perform.

Served in the capacity of Operations Manager for Asset Acceptance`s first vendor relationship

responsible for key support to their Legal Operations group; recruited by Pitney Bowes specifically to

support this relationship due to my diverse background and the untraditional nature of the Pitney Bowes

contract.

Program Management

Program Manager for General Motors Acceptance Corporations` Automated Document Factory. In this

role, I was responsible for the continual process improvement and strategic planning of the architecture

of the operation. I created in this role Pitney Bowes` first dedicated and revenue generating

programming support and project management team within the Management Services group. A model

now replicated within the company.

Information Systems, Services & Technology

Information Systems Manager overseeing the scoping and development of a ground up development

for a new concept in the document industry called an Automated Document Factory. I developed the

scalable and redundant architecture to adapt to future advances in technology and the intense

demands that a high capacity print and mail facility places on information systems and technology. The

ADF remains functioning today after 11 years of operation with 0% downtime due to systems.

Robert M. Webster

51 Coffeen Avenue, Ste 101-189, Sheridan, WY 248-***-**** abo82f@r.postjobfree.com

Information Management Administrator for mid-sized insurance defense firm, serving as one of three

firm managers reporting directly to the senior partners, responsible for the successful operations of the

firm. In this position I was accountable for all firm operational activities excepting human resource and

finance; inclusive of facility management, information technology, and workflow development.

I oversaw the direct development and deployment of a counterintelligence technology support package

issued to agents in the field. After proving itself globally, Congress adopted the package into the All

Source Analysis Systems budget and is in use today by US Army and Marine counterintelligence

assets.

Sales and Marketing

Director for an information technology services provider of software solutions and human capital needs

to leading businesses across the globe. Developed strategic corporate alliances, new business

programs and strategic sales; securing key client opportunities for the company with clients such as

TAC Automotive, Bdoc, and DOC1.

Solutions Developer for Pitney Bowes` General Motors Enterprise program; responsible for the

development of document management and technology solutions for the enterprise in direct support to

the National Sales Executive from initiation to implementation.

Counterintelligence (CI) Operations

In response to a need I identified; I organized the creation of a unique analytical unit in the European

Theater of Operation dedicated to bridging the gap between assets on the ground and government

agencies back in the United States. The Army adopted roles I created for the operational element

creating a new Military Occupational Specialty called the Multi-Discipline Counterintelligence Analyst.

In recognition for my contribution to the redesign of the United States Army`s Counterintelligence

Operations methodology, the Secretary of Defense awarded me with the Certificate of Achievement in

Counterintelligence Excellence in the category of Special Operations

Not-For-Profit

Over a 5 year period I served as a Director, Treasurer and President of the Farmington Area

Republican Club; recruiting, organizing, motivating and raising funds from community members whose

ideals aligned with the club. During my tenure as President the Oakland County Republican Party

hailed our club to be the model for other clubs to emulate.

As a member of the Boy Scouts of America I served in a senior leadership role overseeing the

operations and finances of an area inclusive of 13 states, serving on the National Committee with the

Boy Scout`s honor organization and earning the Eagle Scout Award and Vigil Honor.

Robert M. Webster

51 Coffeen Avenue, Ste 101-189, Sheridan, WY 248-***-**** abo82f@r.postjobfree.com

Employment History

Feb 2011 to Apr 2012 Customer Operations Manager

Pitney Bowes Management Services Warren, MI

Jul 2009 to Feb 2011 Stay At Home Parent

30020 Fink Farmington Hills, MI

Nov 2006 to Jul 2009 Region Operations Manager

Databank IMX Beltsville, MD

Mar 2006 to Sep 2006 Director-Sales & Marketing

JRD Systems, Inc. Clinton Township, MI

Feb 1999 to Feb 2006 Program/Project Manager and Manager IS&S

Pitney Bowes Management Service Madison Heights, MI

Feb 1998 to Feb 1999 Information Management Administrator

Secrest, Wardle, Lynch et. al, Farmington Hills, MI

Feb 1997 to Dec 1997 Owner

Writer's Reflection Literary Agency Sheridan, WY

Nov 1988 to Feb 1997 Senior Counterintelligence Agent

Department of Defense, US Army Sheridan, WY

Education

Bachelor of Business Administration from William Tyndale College; graduating Summa Cum Laude

Technical

Quality Control Methodologies: ISO, TQM, SAS-0, Six-Sigma (non-belted)

Project Management Methodologies: PMBOK

Business Systems Platforms: Solomon, Dynamics

Legal Financial/Collection Platforms: Javelan, Cogent

Mail Management: Mailer`s Choice, Finalist, Forward Trak

Document Creation: Streamweaver, DOC1, Dialogue, Bdoc

Document Capture: Captiva, PaperFlow, Kofax, PaperVision, Adobe, OnBase, MACRO4,

Concordance, Kodak

Project Management: MS Project, Primavera Teamplay

Office Suites: Microsoft, Corel

Analytic Systems: ASAS Warrior, DITDS, RAPIDE Analytics

Computer-Aided Design: Visio

Operating Environments & Server Platforms: BackOffice, Windows, Macintosh, UNIX, SUN

Databases: Access, SQL, FoxPro, Oracle

Network Architecture: Local Area Network, Wide Area Network, Storage Area Network,

Wireless

Robert M. Webster

51 Coffeen Avenue, Ste 101-189, Sheridan, WY 248-***-**** abo82f@r.postjobfree.com

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