Alicia Witchez

Email: abo817@r.postjobfree.com

Address:

City: Fresno

State: CA

Zip: 93704

Country: USA

Phone: 559-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking server who thrives under pressure and goes above and beyond to create unforgettable guest experiences.I have ten years experience serving and I am an organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively with a prompt and friendly attitude to all customers.

Educational Background:

High School Dipolma from Bullard High School, Fresno CA 1/2001 to 6/2001 (General)

High School Dipolma from San Joaquin Valley College, Fresno CA 1/2001 to 10/2012

High School Dipolma from Clovis Center, Fresno CA 1/2001 to 10/2012

Job History / Details:

Summary

Hardworking server who thrives under pressure and goes above and beyond to create unforgettable guest experiences.I have ten years experience serving and I am an organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively with a prompt and friendly attitude to all customers.

Highlights

Organized and Efficient Server

Highly Responsible and Reliable

ServSafe Certification

(CA) Food Handlers Card

Point of Sales (POS) System Operations

Quick Problem Solver

Work Well Under Pressure

Exceptional Interpersonal Skills

Committed Team Player

Trained in Liquor, Wine and Food Service

Courteous, Professional Demeanor

Flexible Schedule Capability

Upbeat, Outgoing and Positive

Cash Handling Experience

Up-selling Capability

Create, develop handbook, flow charts, forms, checklists, server/bartender job descriptions

Lead Server

Inventory Management

Accomplishments

Selected to serve notable VIP guests for major private events and large parties of 20 or more.

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Experience

December 2010 to September 2012

Thai Palms Fresno, CA

Lead Server

Consistently provided professional, friendly and engaging service.

Assisted guests with making menu choices in an informative and helpful fashion.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Acting manager when owners/managers were unavailable

Responsible for the training and delegation of all servers

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Resolved guest complaints quickly and efficiently.

Assisted co-workers whenever possible.

June 2010 to November 2010

ROE Fresno, CA

Cocktail Waitress/ Bottle Server

Skillfully promoted items on beverage lists and restaurant specials.

Set dining tables according to type of event and service standards.

Regularly checked on guests to ensure satisfaction with beverages.

Skillfully anticipated and addressed guests' service needs.

Provided friendly and attentive service.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Serving and pouring beverages.

Cash handling.

September 2009 to May 2010

Fresno Infiniti Fresno, CA

Administrative Assistant

Proficient in Microsoft applications (Word, Excel, and PowerPoint).

Experience in customer service relations.

55 words per min.

Operated multiple phone lines.

Operated cash register.

Responsible for warranty adjustments.

Prepared end of the month reports and statements.

Controlled inventory.

Prepared time cards.

Misc filing, etc.

April 2007 to September 2009

D&L Roses Fresno, CA

Floral Designer/ Sales

Customer service, inventory control, and leadership skills.

Responsible for counting money at the end of the day.

Works under deadline in a fast paced environment.

Answer multiple phone lines.

Ability to work independently.

Coordinate appointments.

Education

2001 Bullard High School Fresno, CA

General

1997-2001- High School Diploma

San Joaquin Valley College Fresno, CA

Dental

2005-2006- Full time Student

Clovis Center Clovis, CA

General

2004-2005- Part time Student

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