Manager Service

Trent Witsaman

Email: abo7x9@r.postjobfree.com

Address: **** ********* **

City: Pinson

State: AL

Zip: 35126

Country: USA

Phone: 615-***-****

Skill Level: Management

Salary Range: 125

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Trent Witsaman

6487 Cambridge Rd.

Pinson AL 35126

615-***-**** cell

abo7x9@r.postjobfree.com

Summary I am a highly motivated person. My twenty three years experience with BMW speaks of my passion and belief in my work. Seventeen years experience as a BMW Service Manager is an example of my pure dedication and devotion to my job. Currently, I am a -Level 1 Trained- Service Manager for 2012. Receiving a -Silver Award- in -Profiles in Achievement- for 2007 is a sure indication that I love what I do. I believe that my work ethics, coupled with my experience, would be an asset to your company. I look forward to the opportunity to being a part of your team.

Areas of Expertise

* Customer Service

* BMW warranty

* QMS certified

* RUA Administrator

* IT support (very well versed in computer and network support)

* Special Projects (construction, networks, office layout etc.)

* Maintenance

* HR support

* Very well versed in legal matters

* Problem solver

* Team building

* The key to success is having teams that work perfect with all departments.

Experience

Tom Williams BMW/Mini of Birmingham, Birmingham AL (Sonic Automotive)

Service Director 5/2010-10/2012

Responsible for support and development of Service Department,

Warranty Claims, Personnel, Profit, CSI, Productivity, Training,

Assist in buy back process, Hiring, Terminations, QMS, and RUA Administrator.

Very involved in special projects, Construction at center, Problem solving,

High employee retention, Maintaining Gross profit budgets along with net profit budgets, Sonic HR certification, Sonic Safety certification, Safety leadership team, Safety 1St award 2011, And numerous record breakers for effective labor rate, cp hours per repair order, gross profit and net profit.

Crest Honda Nashville TN (Sonic Automotive) 1/2009-5/2010

Service Advisor

Responsible for service advisor sales of parts and labor, Customer satisfaction, and opening and closing of the service facility.

Sterling BMW Newport Beach CA 2003-9/30/2008

Service Director

Responsible for support and development of Service Department,

Warranty Claims, Personnel, Profit, CSI, Productivity, Training,

Assist in buy back process, Hiring, Terminations, QMS, and RUA Administrator.

Very involved in special projects, Construction at center, Problem solving,

High employee retention.

McKenna BMW Norwalk CA 2001-2003

Service Manager

Responsible for Service Department profits, Day to day operations, Hiring,

And Terminations, CSI, QMS, Training, Warranty processes and assisted in

Buy back process.

Sterling BMW Newport Beach CA (1995-2001)

Service Manager Responsible for support and development of Service Department,

Warranty Claims, Personnel, Profit, CSI, Productivity, Training,

Assist in buy back process, Hiring, Terminations, QMS, RUA administrator. Very involved in special projects, Construction at center, Problem solving, High employee retention.

Assistant Service Manager (1993-1995)

Service Advisor (1990-1993)

Crevier BMW Santa Ana CA 1989-1990

Service Advisor

Responsible for service advisor sales of parts and labor, Customer satisfaction, and opening and closing of the service facility.

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