Customer Service High School
Resume:
Charles Miller
Email: abo7vp@r.postjobfree.com
Address:
City: Clackamas
State: OR
Zip: 97015
Country: USA
Phone: 503-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Exceptional leadership and people skills with management experience. Desires a challenging role as an Asst. Manager. Exceptional leader talented at customer service, motivating and outstanding relationship building.
Educational Background:
High School Dipolma from Jefferson High School, Chicago Lawn IL 1/2001 to 6/1987 (General)
High School Dipolma from Colorado Technical University on line, Chicago Lawn IL 1/2001 to 10/2012
Job History / Details:
Professional Profile
Exceptional leadership and people skills with management experience. Desires a challenging role as an Asst. Manager. Exceptional leader talented at customer service, motivating and outstanding relationship building.
Qualifications
Results-oriented
Conflict resolution
Microsoft OfficeFile/records maintenance
Process implementation
Self-motivated
Staff development
Operations management
Client-focused
Team leadership
Results-oriented
Process implementation
Relevant Experience
Assigned task cards
Follow up with associates
Motivate to preform
Accountable
Effective Communication
Documentation Kept all informed by documenting all performances
Creative Problem Solving:
Resolved customer issues through proper communication and follow up
Supervision
Supervised the team in a way that made them all feel needed and in return boosted moral
Experience
August 2010 to September 2012
Save A Lot Food Stores Portland, Oregon
Group Leader/ Acting Asst. Store Manager
Managed several stores in Washington and Oregon during the time the store was with out a store manager. I would do a store walk through and assign tasks per the store walk through results. Monitor the meat cutter so that best practices were used to prevent shrink Which in tales not cutting to much and not putting to much on each tray. Follow up with each associate prior to end of shift. Trained cashiers on best ways to prevent short tills and short change artist. Recommended to all cashiers to count the change back out loud Which resulted in very little short tills. Ensured that all tills and all cash on hand was counted accurately. Motivated all associates by working as an example showing them how to do it and which increased moral. I increased customer counts by 10 percentage in each store I went to and managed. I initiated a phrase to the group after each transaction " tell a friend". in which made the customer laugh and also reminded each customer to let someone know about us, due to the little advertising we did. Increased total customer satisfaction by 15 percentage on the customers who called in on the survey. Scheduling of all associates in the computer using the kronos time system. Ordered product to prevent shrink, by utilizing empty boxes to make aisles look full. Reduced meat shrink by utilizing a cutting list each day and following up at the end of the day with the meat cutter to insure it was done by the list. Advised all associates to follow all safety rules and practices. Prepared a task card to each associate prior to the start of each shift. Follow up at end of each shift with the associate on the task card and counsel as needed. Communicate how important customer service is to all associates everyday. Monitor sales versus hours used each day to be sure my SPEH is being met and adjust if needed. Input all cashiers sales and track them through a tracking spread sheet to insure all are at the standard. Standard being 25 rings per minute and 1000 sales per hour. input all invoices and orders in the computer so corporate can track what is coming and going through our store.
Education
1987 Jefferson High School Chicago, IL
High School Diploma General
2013 Colorado Technical University on line Colorado Springs, CO
Associate of Science Business Management
Still going to this school graduation should be June of 2013.
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